Tesla MODEL 3 2012 - Page 290

(UMC_a005)
Unable to charge with Mobile Connector
Voltage too low / Try a dierent wall outlet
The vehicle cannot charge, or charging is interrupted, because either the Mobile Connector:
• Does not detect enough supply voltage from the wall outlet.
OR
• Detects an unexpected drop in supply voltage from the wall outlet.
Try charging the vehicle with a dierent wall outlet.
If the vehicle starts to charge, the issue was likely with the original wall outlet. It is
recommended that you contact an electrician to inspect the building wiring connection to that
outlet.
If the vehicle still does not charge when you try a dierent wall outlet, try charging at a dierent
location.
As this alert is usually specific to external charging equipment and power sources, and it does
not typically indicate an issue with your vehicle that can be resolved by scheduling service, it is
recommended that you:
•
Try charging with dierent wall outlets.
•
Try charging with dierent charging equipment.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging
location, all of which can be located through the map on your vehicle's touchscreen display. See
Maps and Navigation on page 152 for more details. Additional third-party charging stations may
also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector status lights and charging issues,
refer to the product's owner's manual.
(UMC_a007)
Mobile Connector control box temperature high
Let Mobile Connector cool to resume charging
Charging has been interrupted because the Mobile Connector has detected a high temperature
inside its control box housing.
Make sure the Mobile Connector is not covered by anything, and that there is no heat source
nearby. If the problem persists in normal ambient temperatures
(under 38°C), service is
required.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging
location, all of which can be located through the map on your vehicle's touchscreen display. See
Maps and Navigation on page 152 for more details. Additional third-party charging stations may
also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector status lights and charging issues,
refer to the product's owner's manual.
Troubleshooting Alerts
288 MODEL 3 Owner's Manual