(UMC_a008)
Unable to charge - Wall plug temperature high
Wall outlet and wiring inspection recommended
High temperature detected by Mobile Connector alerts indicate the outlet used to charge is
becoming too warm, so charging has stopped to protect the outlet.
This is not typically an issue with your vehicle or your Mobile Connector, but rather an issue with
the outlet. A warm outlet may be caused by a plug that is not fully inserted, a loose building
wiring connection to the outlet, or an outlet that is beginning to wear out.
To regain normal charge operation, make sure your adapter is fully plugged into the outlet. If
charging speed does not return to normal, contact an electrician to inspect the outlet and
building wiring connections to the outlet and complete any repairs needed.
If the outlet is worn, it should be replaced with a high-quality outlet. Consider upgrading to a
Tesla Wall Connector for greater convenience and highest charging speed.
(UMC_a009)
Cannot charge - Charge handle temperature high
Check charge handle or charge port for debris
Charging has been interrupted because the Mobile Connector has detected a high temperature
in the charge handle that connects to your vehicle's charge port.
Make sure the Mobile Connector is fully inserted into your vehicle's charge port inlet.
You should also inspect the charge port inlet and the Mobile Connector handle for any
obstructions (use a flashlight as necessary). Debris or foreign objects present in the charge port
inlet or the Mobile Connector handle can cause increased temperatures during charging.
It is recommended that any debris / foreign objects be removed. Afterward, try re-inserting the
Mobile Connector handle into the charge port. Once the Mobile Connector handle temperature
has decreased and any obstruction has been removed, the alert should clear and charging
should be possible.
Also make sure the charge handle of the Mobile Connector is not covered by anything, and that
there is no heat source nearby.
If the alert persists in normal ambient temperatures (under 38°C), and continues to occur during
multiple charging attempts, this may indicate a condition
aecting the Mobile Connector or
your vehicle. It is recommended that you schedule service at your convenience.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging
location, all of which can be located through the map on your vehicle's touchscreen display. See
Maps and Navigation on page 152 for more details. Additional third-party charging stations may
also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector status lights and charging issues,
refer to the product's owner's manual.
(UMC_a010)
Mobile Connector to adapter connection hot
Let cool - Plug adapter fully into Mobile Connector
Charging has been interrupted because the Mobile Connector has detected a high temperature
at the connection between the wall plug adapter and the control box.
Troubleshooting Alerts
289Consumer Information
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