Tesla POWERWALL 2 AC - Emergency Procedures; General Emergency Steps; Fire Safety; Flood Safety

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Technical Support
If you need further assistance, contact the Tesla Service team at the support phone number
for your region. Support numbers for all regions are available at:
https://www.tesla.com/support/powerwall
Have the following information available when contacting Tesla:
• Owner name
• Best way for Tesla to contact you (name, phone number, email)
• Gateway and Powerwall serial numbers (see #6 “System Information”)
• Brief description of the issue
5. What to Do in Case of an Emergency
In the event of any threat to health or safety, always begin with these two steps before
addressing the other suggestions below:
1. Immediately contact the fire department or other relevant emergency response team.
2. Notify all people who might be affected and ensure that they can evacuate the area.
WARNING: Only perform the suggested actions below if it is safe to do so.
In case of a fire:
• Turn off Powerwall, then turn off the AC breaker to Powerwall.
• Turn off the AC breaker to the Gateway.
• Acceptable fire extinguisher types are water, CO2, and ABC.
Avoid type D (flammable metal) extinguishers.
In case of flooding:
• Stay out of the water if any part of the battery, Gateway, or wiring is submerged.
• Turn off Powerwall, then turn off the AC breaker to Powerwall.
• Turn off the AC breaker to the Gateway.
• If possible, protect the system by finding and stopping the source of the water, and
pumping water away.
• Let the area dry completely before use.
If there is an unusual smell or smoke:
• Turn off Powerwall, then turn off the AC breaker to Powerwall.
• Turn off the AC breaker to the Gateway.
• Ensure nothing is in contact with Powerwall.
• Ventilate the room.
If Powerwall is leaking coolant:
WARNING: According to the U.S. Environmental Protection Agency, coolant can be
absorbed through the skin and cause damage to internal organs. Ensure that it does not
touch or enter any part of the body including, but not limited to, skin, eyes, and mouth.
• Turn off Powerwall, then turn off the AC breaker to Powerwall.
• Turn off the AC breaker to the Gateway.
• Ventilate the area.