Tesla POWERWALL 2 AC - Troubleshooting; Technical Support

7
Troubleshooting
If the system is not working correctly, perform the following steps.
CAUTION: Powerwall and the Gateway are not user-serviceable and must be repaired by
a Tesla Certified Installer.
• Check the LED on the right side of Powerwall to determine its status:
LED State
Indication
On (solid)
Powerwall enabled/Communication with the Gateway
On (flashing)
Powerwall enabled/No communication with the Gateway
On (pulsing)
Powerwall enabled and charging or discharging
Off
Powerwall not enabled or switched off
• If it is not possible to communicate with the Gateway through the My Tesla app, ensure
that the home Internet connection is working.
• If the Gateway and Powerwall are both unresponsive:
1. Turn off Powerwall by setting its On/Off switch to the OFF position.
2. Turn off the AC breakers for the system (Gateway and Powerwall).
3. Wait for at least one minute.
4. Turn the AC breakers back on.
5. Turn on Powerwall.
Technical Support
If you need further assistance, contact the Tesla Service team at the support phone number
for your region. Support numbers for all regions are available at:
https://www.tesla.com/support/powerwall
Have the following information available when contacting Tesla:
• Owner name
• Best way for Tesla to contact you (name, phone number, email)
• Gateway and Powerwall serial numbers (see #6 “System Information”)
• Brief description of the issue