10
Troubleshooting
Some faults can be handled by user. But if the following remedial actions are not effective, please call
Towngas Customer Service Hotline at 2880 6988 .
Fault Cause Remedy
1. No ignition Spark electrode is wet. Dry the spark electrode with dry cloth.
Spark electrode has dirt. Clean the spark electrode.
Batteries are consumed. Change batteries.
Battery polarity is in wrong direction. Place batteries correctly.
2. No main flame Gas meter valve and/or appliance gas
supply valve is turned off.
Open gas meter valve and/or appliance
gas supply valve completely.
Burner is blocked by aluminum disc. Remove aluminum disc.
Spark electrode has dirt. Clean spark electrode.
Control knob is not fully pressed or
not turned to ignition position.
Fully press and turn the control knob
anti-clockwise to the ignition position.
3. Flame cannot be held
Flame failure safety sensor has dirt. Clean flame failure safety sensor.
4. Flame off when using Small flame is blown off by wind. Wait for 1 minute and restart ignition.
3-hour flame-off safety device is
activated .
Turn control knob to off position. If further
cooking is required, repeat ignition.
5. Ignition sparks persist even
after releasing control
knobs
Design function of maintaining
maximum 10 seconds of sparks to
facilitate ignition.
Normal and no action required
6. Pop sound when flame off Instant combustion of gas remained in
burner.
Normal phenomenon.
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