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Thermo 3307 - Warranty Information and Service Guidelines; Key Information Before Requesting Warranty Service; List of Non-Warranty Covered Repairs

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Model 3307/3308 _______________________________________________________________________________
iv
Warranty Notes
Information You Should Know Before Requesting Warranty Service
Locate the model and serial numbers. A serial tag is located on the unit itself and on
the operating manual shipped with the unit.
For equipment service or maintenance, or with technical or special application inquiries,
contact Technical Services at 1-888-213-1790 or 1-740-373-4763 (USA and Canada).
Outside the USA, contact your local distributor.
Repairs NOT Covered Under Warranty
Calibration of control parameters. Nominal calibrations are performed at the factory;
typically ±1°C for temperature, ±1% for gases, and ±5% for humidity. Our service person-
nel can provide precise calibrations as a billable service at your location. Calibration after
a warranty repair is covered under the warranty.
Damage resulting from use of improper quality water, chemicals or cleaning agents
detrimental to equipment materials.
Service calls for improper installation or operating instructions. Corrections to any of
the following are billable services:
1) electrical service connection
2) tubing connections
3) gas regulators
4) gas tanks
5) unit leveling
6) room ventilation
7) adverse ambient temperature fluctuations
8) any repair external to the unit
Damage resulting from accident, alteration, misuse, abuse, fire, flood, acts of God,
or improper installation.
Repairs to parts or systems resulting from unauthorized unit modifications.
Any labor costs other than that specified during the parts and labor warranty
period, which may include additional warranty on CO
2 sensors, blower motors,
water jackets, etc.

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