Move Smart Plugs
5.
If you want to move the paired Plug from one echo to another, make sure you remove the Plug from the
Alexa app and wait 30 minutes to allow cloud synchronization before repairing with different Echo device.
Alexa's response
6.
If the Alexa devices finds the plug, setup is complete.
But if the Alexa devices says she did not find any devices, say “ Alexa, turn all plugs off ”.
If the “ plug ” in question turns off, then the plug did setup and the Echo device had the common false fail
issue—where an Echo device will say it did not find the plug when it in fact did. Please, if it is not too much
trouble, report this false fail to Amazon as the plug did add but the Echo device wrongly said it did not add.
Hopefully, if enough people report the issue, it can be found and solved.
Note: If the Alexa device says she failed to find the plug and the plug does not respond to “ Alexa, turn all
plugs off ”, please contact us at Support@3reality.com to let us know so we may assist.
16
Smart Plug is not responding
4.
Turn on/off the Smart Plug twice in the Alexa app to sync the plug.
If not connects, please reboot the Echo speaker and factory reset the Smart Plug, then pair the Smart
Plug with the Echo speaker.
If still not work, please try to deregister the Echo speaker and register back in, then try to pair the Smart
Plug with it.
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