Chapter 6: Maintenance and troubleshooting
98-122988-H 179
Log files
Diagnostic report
When contacting Thrane & Thrane for support, please include a diagnostic report.
The diagnostic report contains information relevant for the service personnel during
troubleshooting.
To generate the diagnostic report, access the web interface and select Help Desk. Then click
Generate report.
Alarm log
The alarm log holds information of all alarms issued by the EXPLORER 700.
The log includes the time of the error, a short description, location of the error etc. This
information can help troubleshooting errors in the EXPLORER 700. The Alarm log is not accessible
from the user interface, but is included when you generate a diagnostic report. For information,
see Help desk and diagnostic report on page 155.
Call log
The call log holds information of up to 100 calls and data sessions to/from the EXPLORER 700.
The call log contains detailed information such as date, time, phone numbers, duration, Mb
transferred etc., for each call or data session.
Date and time is UTC time, received from the satellite.
For information on how to view the call log in the display, see Calls menu on page 43.
For information on how to view the call log in the web interface, see Viewing the lists of calls on
page 95.
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