Tianlong 96E - Troubleshooting; Product Packaging and Return for Maintenance

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6.3.2 Product Packaging and Return for Maintenance
When the Genesy thermal cycler is required to be transported again, please pack and transport
the instrument in strict accordance with the requirements for instrument transportation in
order to avoid or reduce instrument damage in the process of transportation.
Caution: before returning the instrument to the after-sales service department, please
confirm that the instrument has been strictly disinfected.
Caution: the original transport package of Genesy thermal cycler is designed to reduce
the instrument damage and ensure its transportation safety. Adopt other packaging
materials will broke the warranty, and XATL Co., LTD. will not be responsible for
damages as consequences of improper packaging that incurred during the
transportation back to maintenance department.
Reminding: the transportation of Genesy thermal cycler can adopt general transport
(with awnings).
6.3 Troubleshooting
This section describes the main possible errors of the Genesy thermal cycler together with
possible causes and corrective instructions. And under normal circumstances the running errors
can be solved by restarting the instrument.
No.
Error
Possible Cause
Corrective Instructions
1
No display on the
screen
Power switch is on ‘off’
position
Switch on the power switch
Unstable power cord
connection
Connect the power cord again or renew
the power cord
Inappropriate power voltage
Adjust the scope of power voltage into a
normal range
Fuse tube damaged
Replace the fuse tube
Others
Contact us
2
Startup interface
displays error
message
The activation of system
failed or power voltage too
low
Ensure there is no other appliance or
circuit in the same electric circuit.
Otherwise please contact us and consult
the maintenance engineer