User Manual SDR-OMNI Avionics Test Set
Page 2 6 June 2023 Revision B
Packing and Shipping for Warranty Service
Before shipping the SDR-OMNI for warranty service, ensure that:
• You have an RMA number and completed form from Tel-Instrument Electronics Corp. Customer Service.
• You have the original shipping container. If you do not have the original shipping container, contact Tel-
Instrument Electronics Corp. Customer Service.
• You have paid the freight charges to ship the SDR-OMNI. Freight charges for shipping the product to Tel-
Instrument Electronics Corp. are the responsibility of the owner. However, Tel-Instrument Electronics Corp.
will pay the return shipping charges if the problem is determined to be covered under the warranty.
CAUTION
DO NOT ship the SDR-OMNI without packing it in a shipping container.
Shipping it without a shipping container may damage the SDR-OMNI.
NOTE
DO NOT ship any SDR-OMNI units before contacting Tel-Instrument
Electronics Corp. Customer Service.
DO NOT return any product without receiving an RMA number and form from
Tel-Instrument Electronics Corp. Customer Service.
To ensure prompt tracking and handling, the SDR-OMNI must be returned
with the completed RMA form.
The SDR-OMNI must be returned in its original shipping container. If the
original shipping container is not available, contact Customer Service.
1. Wrap the SDR-OMNI in bubble sheeting or plastic wrap.
2. Place the SDR-OMNI into its original packaging material and shipping container.
3. Place the RMA form on top of the SDR-OMNI unit inside the shipping container before sealing the shipping
container.
4. Provide the following information either in or written on the shipping container:
• The assigned RMA number written in bold letters on the outside of the shipping container.
• Model, Serial Number, and specific details about the problem.
• Point of contact (POC) name, return address, telephone number, and email address.
5. Use packing tape and seal all seams. If an industrial box stapler is used, be sure the staples do not protrude
through the box to prevent injury to personnel and damage to the equipment.
6. Firmly affix the shipping label and ship the SDR-OMNI to the following address:
Tel-Instrument Electronics Corp.
One Branca Road
East Rutherford, NJ 07073
(201) 993-1600
Attn: Repair Department
To Next Page
Loading...