Titan Logix Corp TD100 - Customer Support; Returns for Repair, Replacement, or Credit

TPM 057 Version 1.0, May 31, 2018 Page | 1
CUSTOMER SUPPORT
TD100 Installation and Operation Manual
1 CUSTOMER SUPPORT
24 Hour Technical Support Line
1-877-462-4085
Titan Logix provides 24-hour technical support for their products. Call the technical support number:
• to arrange a service call
• if you have immediate questions regarding operations and installation
• if you have a request for documentation and/or software
• technical assistance
1.1 R ETURNS FOR R EPAIR , R EPLACEMENT , OR C REDIT
Inside Sales
Inside SalesInside Sales
Inside Sales (8:00
(8:00(8:00
(8:00-
--
-4:30 Mountain
4:30 Mountain 4:30 Mountain
4:30 Mountain Daylight Time)
Daylight Time)Daylight Time)
Daylight Time)
1-877-462-4085
NOTE
Returned product for repair, replacement, or credit, must be accompanied by a Titan
Logix generated RMA number.
To obtain an RMA number:
1. Call the Inside Sales number to speak with a representative and obtain an RMA number
2. Provide the serial number of the item with a description of issue and expected resolution
(repair, replacement, return)
3. Describe the issue and indicate whether the item is defective, missing components, not suitable
for the intended use, or purchased in error
4. Return the item together with the RMA number to the indicated Titan Logix service facility
When speaking with your Titan Logix representative, please indicate whether the item is still under
warranty.
Shipping cost to and from a Titan Logix service facility is the responsibility of the customer unless the
product is under warranty. If the product is under warranty, the freight cost to Titan Logix is incurred by
the customer. From Titan Logix, the cost is incurred by Titan Logix.
All returns for credit are subject to a restocking fee.