tojock@126.com
4. Why the DVD player can’t read the MP4 file on USB flash drive?
- Our DVD player doesn’t support MP4 file. It supports MPEG4 file. They
are different file format.
6. Doesn’t read any disc?
- 1
ST
, make sure the disc format is correct.
- 2
nd
, clean the disc and make sure the disc is full insert the disc tray.
- 3
rd
, if above 2 steps don’t work, contact us ((tojock@126.com) to get a
new DVD Player with your Order ID and shipping address.
15. Warranty
If you didn’t solve your issue in from the trouble shooting, please contact us with
Tojock customer service ((tojock@126.com), we provided 12 months warranty.
Notice:
We only sell brand "NEW" condition products on Amazon, after-sale service will
be only offered for customer who orders the brand new products. "Used"
products are not under Tojock support.
Thank you for purchasing from Tojock!
If your Amazon return or refund window closed, contact us at
tojock@126.com
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