Troubleshooting
This dispenser operates in towel hang mode only. A towel will be present at all times. The mechanism
will be activated and dispense a new towel only after the present towel has been torn off and removed.
If no towel presents itself after loading paper, remove paper roll, remove and reinsert batteries, waiting 5
seconds between removal and re-inserting. Re-install roll and close cover.
If still no dispensing, remove batteries and replace with new batteries.
If problems still persist, please contact Essity.
Contacting Essity
Problem: Any other problem not stated above
•
Contact the Essity Quality Coordinator.
•
Dial
1-866-722-8675,
press option 6
•
Please have dispenser date code available
Product Code Date Location: Open dispenser, note the date code stamps (2) on the top, right side of
the dispenser back wall for circles (like shown below) molded into unit. The circles will show the month
and year circle. Please have these available when contacting the Essity Quality Coordinator.
To contact the Essity Quality
Coordinator,
dial
1-866-722-6659
and press option 6.
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