Toshiba B-SA4TM SERIES

Questions and Answers

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Nathan ParkerNov 21, 2025
What to do if my Toshiba Barcode Reader says 'PAPER JAM'?
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  Francisco Williams IIINov 21, 2025
  If your Toshiba Barcode Reader displays a 'PAPER JAM' error, it could be due to several reasons: * The media is jammed or not feeding smoothly. * An incorrect Media Sensor is selected. * The Black Mark Sensor is misaligned. * The media size is incorrect. * The Upper and Lower Sensors are misaligned. * The Feed Gap Sensor cannot distinguish between a print area and a label gap. Here are some steps to resolve this: 1. Remove the jammed media and clean the Platen, then reload the media correctly and press the [RESTART] key. 2. Turn the printer off and then on, select the correct Media Sensor, and resend the print job. 3. Adjust the sensor position and press the [RESTART] key. 4. Replace the media with the correct size or select a programmed size that matches the loaded medi...
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johnsonnatalieAug 25, 2025
What does 'SYNTAX ERROR' mean on my Toshiba Barcode Reader?
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  xmacdonaldAug 26, 2025
  If your Toshiba Barcode Reader displays 'SYNTAX ERROR', turn the printer off, and then on again. This error occurs when the printer receives an improper command during firmware upgrade download mode.
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danielle13Aug 27, 2025
What to do if my Toshiba Barcode Reader displays 'NO PAPER'?
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  Anita MarquezAug 27, 2025
  If your Toshiba Barcode Reader shows a 'NO PAPER' error, it could be due to these reasons: 1. The media has run out. 2. The media is not loaded properly. 3. The media is slack. To fix this: 1. Load new media and press the [RESTART] key. 2. Reload the media correctly and press the [RESTART] key. 3. Take up any slack in the media.
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Matthew TorresAug 27, 2025
Why does my Toshiba Barcode Reader say 'COMMS ERROR'?
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  eblackAug 27, 2025
  If you're encountering a 'COMMS ERROR' on your Toshiba Barcode Reader, it means a communication error has occurred. To resolve this, ensure that the interface cable is correctly connected to both the printer and the host, and verify that the host is turned on.
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scottjohnsonAug 28, 2025
How to fix a Toshiba Barcode Reader that will not turn on?
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  Catherine BakerAug 28, 2025
  If your Toshiba Barcode Reader is not turning on, here are a few things to check: 1. Make sure the Power Cord is properly plugged in. 2. Test the AC outlet with another electrical appliance to ensure it's functioning correctly. 3. Check the fuse or circuit breaker.
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Stephanie MillerSep 14, 2025
What to do if my Toshiba Barcode Reader shows 'RFID WRITE ERROR'?
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  Holly PalmerSep 15, 2025
  If your Toshiba Barcode Reader displays 'RFID WRITE ERROR', press the [RESTART] key.
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michael74Sep 12, 2025
What to do if my Toshiba Barcode Reader displays 'FLASH CARD FULL'?
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  Claire FrederickSep 12, 2025
  If your Toshiba Barcode Reader displays 'FLASH CARD FULL', turn the printer off, and then on again.
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Richard LeeSep 13, 2025
What does 'EEPROM ERROR' mean on my Toshiba Barcode Reader?
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  Henry JacobsSep 13, 2025
  If your Toshiba Barcode Reader displays 'EEPROM ERROR', turn the printer off, and then on again.
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Mary WilliamsSep 5, 2025
Why is the cutter module not working on my Toshiba Barcode Reader?
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  Jason HaleSep 5, 2025
  If the optional cutter module on your Toshiba Barcode Reader is not cutting, it could be due to: 1. The Cutter Unit is not closed properly. 2. The media is jammed in the Cutter. 3. The cutter blade is dirty. To resolve this: 1. Close the Cutter Unit properly. 2. Remove the jammed paper. 3. Clean the cutter blade.
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Robert Lamb Jr.Sep 3, 2025
What causes a 'SYSTEM ERROR' on a Toshiba Barcode Reader?
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  Kelsey StanleySep 3, 2025
  If your Toshiba Barcode Reader is showing a 'SYSTEM ERROR', it could be caused by: 1. Using the printer in a noisy environment or having power cords of other electrical appliances near the printer or interface cable. 2. The Power Cord of the printer not being grounded. 3. The printer sharing the same power source with other electrical appliances. 4. An error or malfunction in the application software on your host computer. To resolve this: 1. Keep the printer and interface cables away from noise sources. 2. Ground the Power Cord. 3. Provide an exclusive power source for the printer. 4. Confirm that the host computer operates properly.

Summary

Safety and Precautions

General Safety Summary

Essential warnings and cautions for safe handling and maintenance of the printer.

Precautions

Product Overview

Printer Setup

Initial Setup and Connections

Loading Media and Ribbon

Step-by-step guides for loading media and ribbon into the printer.

Printer Configuration

Setting operating environment, parameters, and system modes for printer operation.

Printer Driver Installation

Print Testing and Adjustments

Performing test prints and fine-tuning print start position, tone, and settings.

Threshold Setting

Setting sensor thresholds for accurate print positioning using auto/manual methods.

On Line Operation

Operation Panel Overview

Printer Operation and Reset

Maintenance

Cleaning Procedures

Routine cleaning for print head, platen, sensors, covers, and optional modules.

Troubleshooting

Error Messages and Solutions

Comprehensive list of printer error messages, their causes, and resolutions.

Possible Problems and Solutions

Removing Jammed Media

Printer Specifications

Supply Specifications

Toshiba B-SA4TM SERIES Specifications

General

Print Technology	Thermal Transfer / Direct Thermal
Print Resolution	203 dpi, 300 dpi
Print Speed	Up to 152.4 mm/sec (6 ips)
Max. Print Width	104 mm (4.09")
Interfaces	Serial, USB
Optional Interfaces	Wireless LAN, Bluetooth
Barcodes	Code 39, Code 128
2D Codes	Data Matrix, PDF417, QR Code
Media Width	25.4 mm to 112 mm
Media Thickness	0.06 mm
Media Roll Diameter	Max. 127 mm
Ribbon Width	40 – 110 mm
Ribbon Length	300 m
Power Supply	100-240 VAC, 50/60 Hz