Toshiba B-SX5T Series

Questions and Answers

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James HamiltonSep 23, 2025
Why does pressing the [FEED] key on my Toshiba B-SX5T Printer result in an error?
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  Dana RamirezSep 23, 2025
  Pressing the [FEED] key in the initial state results in an error because a feed or an issue was attempted not on the following default conditions: * Sensor type: Feed gap sensor * Printing method: Thermal transfer * Media pitch: 76.2 mm Change the print condition by using the printer driver or a print command so that it corresponds to your printing conditions. Then, clear the error state by pressing the [RESTART] key.
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Eric RuizAug 25, 2025
What to do if my Toshiba B-SX5T Printer prints nothing on the media?
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  Whitney GardnerAug 25, 2025
  If your Toshiba printer is printing nothing on the media, it could be due to the following reasons: 1. The media is not loaded properly. 2. The ribbon is not loaded properly. 3. The print head is not installed properly. 4. The ribbon and media are not matched. To resolve this: 1. Load the media properly. 2. Load the ribbon properly. 3. Install the print head properly and close the Print Head Block. 4. Select an appropriate ribbon for the media type being used.
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Jeremy AdamsAug 26, 2025
What causes a COMMS ERROR on a Toshiba B-SX5T Printer and how to fix it?
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  Cheryl MayerAug 27, 2025
  A 'COMMS ERROR' on your Toshiba Printer indicates a communication error has occurred. To resolve this, ensure that the interface cable is correctly connected to both the printer and the host device, and verify that the host device is turned on.
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Marc WilliamsAug 27, 2025
What to do if my Toshiba Printer says NO PAPER?
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  Brooke WheelerAug 27, 2025
  If your Toshiba Printer displays a 'NO PAPER' error, it could be due to the following reasons: 1. The media has run out. 2. The media is not loaded properly. 3. The media is slack. Here’s how to resolve it: 1. Load new media and then press the [RESTART] key. 2. Reload the media correctly and then press the [RESTART] key. 3. Take up any slack in the media.
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Megan PattersonSep 23, 2025
Why is the Strip Module on my Toshiba B-SX5T Printer not removing labels?
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  Virginia ChandlerSep 23, 2025
  The Strip Module may fail to remove labels from the backing paper if the label stock is too thin or the glue is too sticky. Refer to Section 7.1 Media and change the label. You can also try setting the Pre-strip function to ON.
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aalexanderNov 24, 2025
What to do if my Toshiba Printer says PAPER JAM?
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  twilliamsNov 24, 2025
  If your Toshiba Printer displays a 'PAPER JAM' error, it could be due to several reasons: the media is jammed, the wrong media sensor is selected, the black mark sensor is misaligned, the media size is incorrect, or the feed gap sensor cannot distinguish the print area. Here's what you can do: 1. Remove the jammed media and clean the platen, then reload the media correctly and press the [RESTART] key. 2. Turn the printer off and on, then select the correct media sensor and resend the print job. 3. Adjust the sensor position and press the [RESTART] key. 4. Replace the media with the correct size or select a matching programmed size, then press the [RESTART] key or resend the print job. 5. Refer to Section 2.13 to set the threshold. If this does not solve the problem, turn off the prin...
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fleeSep 12, 2025
What does it mean if my Toshiba B-SX5T displays RFID ERROR?
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  William CarsonSep 12, 2025
  If your Toshiba Printer displays 'RFID ERROR', it indicates that the printer cannot communicate with the RFID module. To resolve this, turn the printer off, and then turn it on again.
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Jerry CraigSep 12, 2025
What does it mean if my Toshiba Printer displays RFID WRITE ERROR?
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  Shawn ArmstrongSep 12, 2025
  If your Toshiba Printer displays 'RFID WRITE ERROR', it means the printer failed to write data onto an RFID tag after multiple attempts. To resolve this, press the [RESTART] key.
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Gregory WilkinsonSep 4, 2025
What to do if my Toshiba B-SX5T displays REWIND FULL?
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  Michael DavisSep 5, 2025
  If your Toshiba Printer displays 'REWIND FULL', it means the Built-In Rewinder Unit is full. To fix this, remove the backing paper from the Built-in Rewinder Unit, then press the [RESTART] key.
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Michael SanchezSep 2, 2025
How to fix a blurred printed image on my Toshiba Printer?
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  yfullerSep 3, 2025
  If the printed image from your Toshiba printer is blurred, it could be due to the following reasons: 1. The ribbon and media are not matched. 2. The print head is not clean. To resolve this: 1. Select an appropriate ribbon for the media type being used. 2. Clean the print head using the Print Head Cleaner or a cotton swab slightly moistened with ethyl alcohol.

Toshiba B-SX5T Series Specifications

General

Print Method	Thermal Transfer / Direct Thermal
Print Speed	6 ips
Interface	USB, Serial, Parallel, Ethernet
Ribbon Length	600 meters
Barcodes	UPC/EAN/JAN, Code 39, Code 93, Code 128
2D Codes	Data Matrix, PDF417, QR Code
Media Type	tag
Media Thickness	0.06 – 0.254 mm