User’s Manual 8-7
Troubleshooting
Hard disk drive
DVD Super Multi drive
For more information, refer to Chapter 4, Operating Basics.
Problem Procedure
Computer does not boot
from hard disk drive
Check to see whether that is a floppy diskette in
the floppy diskette drive or a CD/DVD/Blu-ray
Disc
TM
in the optical disc drive - if so remove it
and try to start the computer again.
If this has no effect, check the Boot Priority
setting within the TOSHIBA HW Setup utility -
please refer to the Boot Priority section in
Chapter 7, HWSetup for further information.
Please refer to your operating system
documentation in order to determine whether
there is a problem with any of the operating
system files or settings.
Slow performance The files on the hard disk drive may be
fragmented - in this instance you should run the
disk Defragmentation utility to check the
condition of your files and the hard disk drive.
Please refer to the operating system's
documentation or online Help File for further
information on operating and using the
Defragmentation utility.
As a last resort you should reformat the hard disk
drive and then reload the operating system and
all other files and data. If you are still unable to
resolve the problem, contact your reseller, dealer
or service provider.
Problem Procedure
You cannot access a
CD/DVD in the drive
Make sure the drive’s disc tray is securely
closed.
Press gently until it clicks into place.
Open the disc tray and make sure the CD/DVD is
properly seated. It should lie flat with the label
facing up.
A foreign object in the disc tray could block laser
light from reading the CD/DVD. Make sure there
is no obstruction. Remove any foreign object.
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