User’s Manual 8-9
Troubleshooting
Some CD/DVD/Blu-
ray
TM
discs run
correctly, but others do
not
The software or hardware configuration may be
causing a problem. Make sure the hardware
configuration matches your software’s needs.
Check the CD/DVD/Blu-ray
TM
discs
documentation.
Check the type of CD/DVD/Blu-ray Disc
TM
you
are using. The drive supports:
Blu-ray
TM
Writer/Blu-ray
TM
Combo:BD-ROM, BD-
ROM DL, BD-R, BD-R DL, BD-RE,
BD-RE DL
DVD-ROM: DVD-ROM, DVD-Video, DVD-R,
DVD-RW, DVD+R, DVD+RW,
DVD-RAM
Recordable disc: CD-R, CD-RW, DVD-R, DVD-R
DL, DVD-RW, DVD+R, DVD+R DL,
DVD+RW, DVD-RAM, BD-R, BD-R
DL, BD-RE, BD-RE DL
Check the region code on the disc. It must match
that on the Blu-ray
TM
drive. Region codes are
listed in the Optical disc drives section in Chapter
2, The Grand Tour.
Cannot write correctly If you have trouble in writing, make sure you
have taken the following precautions:
Use only media recommended by TOSHIBA.
Do not use the mouse or keyboard while writing.
Use only the software supplied with the computer
for recording.
Do not run or start other software while writing.
Do not jar the computer while writing.
Do not connect/disconnect external devices or
install/remove internal cards while writing. If
problems persist, contact your dealer.