7.CHECKING THE EQUIPMENT STATUS WITH TopAccess
Error Codes 109
7 CHECKING THE EQUIPMENT STATUS WITH TopAccess
Store to e-Filing
2B11
Job status failed Turn the power OFF and then back ON. Try the
problem job again. If the error still persists, contact your
service representative.
2B20
Failure to access file Turn the power OFF and then back ON. Try the
problem job again. If the error still persists, contact your
service representative.
2B30
Insufficient disk space Delete unnecessary documents in e-Filing and try
again.
2B31
Failure to access Electronic Filing Turn the power OFF and then back ON. Retry the job in
error. Delete the specified e-Filing or folder and reset
them. If the specified e-Filing or folder cannot be
deleted, contact your service representative.
2B50
Failure to process image Turn the power OFF and then back ON. Try scanning
again. If the error still persists, contact your service
representative.
2B51
Failure to process print image Make sure that the Function List can be printed out. Try
printing again. If the error still persists, contact your
service representative.
2B71
The storage period of e-Filing documents will expire Check whether any necessary documents are stored in
e-Filing. The documents will be deleted in a few days.
2B80
The HDD for storing e-Filing data is running out of
space.
Delete all unnecessary documents in e-Filing.
2B90
Insufficient memory Turn the power OFF and then back ON. Try scanning
again. If the error still persists, contact your service
representative.
2BA0
Invalid box password specified Make sure that the password is correct and try scanning
again, or first reset the password and then reattempt
the scan. When this error occurs in the printing of the
data in e-Filing, do this with the administrator’s
password. If recovery is still not completed or in case of
an invalid password for the operation of other printing
(opening the file, etc.), contact your service
representative.
2BA1
Incorrect paper size, color mode or resolution This size, color mode or resolution is not supported by
e-Filing. Please check the paper size, color mode or
resolution.
2BB0 Job canceled The job was canceled.
2BB1
Power failure occurred Make sure that the power cable is connected properly
and is inserted securely. Resend the job.
2BC0
System fatal error Turn the power OFF and then back ON. Try scanning
again. If the error still persists, contact your service
representative.
2BD0
Power failure occurred during e-Filing restore Make sure that the power cable is connected properly
and is inserted securely. Resend the job.
2BE0
Failure to obtain the machine parameters Turn the power OFF and then back ON. Try scanning
again.
2BF0
Reached the maximum number of pages Reduce the number of pages of the job in error and
perform the job again.
2BF1 Reached the maximum number of documents Delete the documents from the boxes or folders.
2BF2 Reached the maximum number of folders Delete the folders from the boxes.
Network Settings
2500
Syntax error, command unrecognized Check whether the Terminal mail address and
Destination mail address are correct. Check whether
the mail server is operating properly. Turn the power
OFF and then back ON. Try the problem job again.
2501
Syntax error in parameters or arguments Check whether the Terminal mail address and
Destination mail address are correct. Check whether
the mail server is operating properly. Turn the power
OFF and then back ON. Try the problem job again.
Error Code Problem Description Corrective Action
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