2 Troubleshooting
54 Troubleshooting Hardware Errors
Device Status Indicators
Copier Maintenance Calls
You can use TopAccess to check if this equipment requires maintenance. The Device Summary
window includes a device icon that displays visual Device Status Indicators in the event of a
device malfunction.
y Printer Error 1
The above printer error icon indicates that non-recommended toner is used. For information
on resolving the error condition, refer to “REPLACE TONER CARTRIDGE SYMBOL” in
Operator’s Manual for Basic Function.
y Printer Error 2
The above printer error icon indicates:
- You need to remove paper from standard output tray.
- You need to remove paper from Job Separator.
- You need to remove paper from Finisher tray.
- You need to remove staples jammed in the Finisher. For information on resolving the
error condition, refer to “CLEAR PAPER SYMBOL” in Operator’s Manual for Basic
Function.
- You need to clear hole punches from Finisher. For information on resolving the error con-
dition, refer to “DISPOSING OF THE PUNCHED PAPER BITS (OPTIONAL)” in Opera-
tor’s Manual for Basic Function.
- Non-recommended toner is being used. For information on resolving the error condition,
refer to “REPLACE TONER CARTRIDGE SYMBOL” in Operator’s Manual for Basic
Function.
- You need to remove excess staples from the Saddle Stitch Finisher.
- You performed saddle stitch printing using mixed paper sizes.
- Cannot load paper from the LCF.
- Cannot output to inner tray.
y Cover Open
The Cover Open error icon indicates that you need to close the cover.
2 Is the job visible from
TopAccess or other print
monitoring utility, such as
PCONSOLE or Print Man-
ager?
Next Step
Ø
Ö
Refer to the following section to
troubleshoot the condition.
P.60 “Troubleshooting Net-
work Errors”
3 Are you able to identify the
problem from the error mes-
sage and resolve it?
End Ö
Refer to the Operator’s Manual
for Basic Function to trouble-
shoot the condition.
No Check... Yes No For Instruction, Go To...
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