6.TROUBLESHOOTING FOR NETWORK
CONNECTIONS
This chapter describes how to troubleshoot the problems on network connections.
Locating the Equipment in the Network............................................................................... 86
Cannot locate the equipment in the network ........................................................................................................86
Cannot locate the equipment with Local Discovery..............................................................................................87
Equipment does not respond to ping command...................................................................................................88
LDAP Search and Authentication Problems........................................................................ 89
Network shutdown occurs or touch panel disabled after LDAP search................................................................89
LDAP authentication takes a long time.................................................................................................................89
Printing Problems (Network Related)................................................................................... 90
SMB print in a Windows operating system environment ......................................................................................90
Raw TCP or LPR print in a Windows operating system environment ..................................................................90
IPP print in a Windows operating system environment ........................................................................................91
Novell print in a NetWare environment.................................................................................................................91
Macintosh environment ........................................................................................................................................92
UNIX/Linux environment ......................................................................................................................................92
Network Fax (N/W-Fax) Driver Problems ............................................................................. 93
N/W-Fax Driver Installation Error Messages ........................................................................................................93
N/W-Fax Driver General Errors ............................................................................................................................94
Client Software Authentication Problems............................................................................ 96
Cannot log in using client software.......................................................................................................................96