CONTENTS 3
CONTENTS
Preface....................................................................................................................................... 1
Chapter 1 TROUBLESHOOTING FOR THE HARDWARE
When This Screen Is Displayed .............................................................................................. 8
Messages Displayed on the Touch Panel ............................................................................ 10
Clearing a Paper Misfeed....................................................................................................... 13
Locating a paper misfeed .................................................................................................... 13
Clearing a paper misfeed .................................................................................................... 14
Paper misfeed in the Reversing Automatic Document Feeder (Lower) .............................. 15
Paper misfeed in the Reversing Automatic Document Feeder (Upper) .............................. 16
Paper misfeed in the drawers.............................................................................................. 17
Paper misfeed in the drawer of the tandem large capacity feeder ...................................... 18
Paper misfeed in the bypass tray ........................................................................................ 18
Paper misfeed in the External Large Capacity Feeder (optional)........................................ 19
Paper misfeed in the Finisher, Hole Punch Unit and Inserter (all optional) ......................... 20
Paper misfeed inside of the equipment ............................................................................... 25
Clearing paper misfeeds caused by a wrong paper size setting ......................................... 29
Clearing a Staple Jam ............................................................................................................ 34
Staple jam in the Finisher MJ-1027 / Saddle Stitch Finisher MJ-1028 ................................ 34
Staple jam in the Saddle Stitch Finisher MJ-1029............................................................... 35
Staple jam in the saddle stitch unit ...................................................................................... 37
Replacing a Toner Cartridge ................................................................................................. 40
Replacing a “Near Empty” toner cartridge ........................................................................... 43
Refilling With Staples............................................................................................................. 45
Refilling Finisher MJ-1027 / Saddle Stitch Finisher MJ-1028 staples.................................. 45
Refilling Saddle Stitch Finisher MJ-1029 staples ................................................................ 46
Refilling saddle stitch unit staples........................................................................................ 48
Cleaning the Hole Punch Dust Bin ....................................................................................... 50
Chapter 2 TROUBLESHOOTING FOR COPYING
Copying Problems.................................................................................................................. 52
Chapter 3 TROUBLESHOOTING FOR PRINTING
Print Job Problems................................................................................................................. 56
Clearing print job errors .......................................................................................................56
Cannot remember the document password for a Private Print job...................................... 57
Printing a document including many graphics takes time.................................................... 57
Printer Driver Problems .........................................................................................................58
Cannot print (port setting problems) .................................................................................... 58
Cannot print (SNMP Community Name problems).............................................................. 58
Command line options not processed ................................................................................. 58
Retrieval of printer configuration failed................................................................................ 59
Cannot change settings on the [Device Settings] tab.......................................................... 59
Network Connection Problems ............................................................................................. 60
Cannot print with the equipment (network connection problems)........................................ 60
Cannot print with SMB print................................................................................................. 60
Cannot print properly with AppleTalk print........................................................................... 60
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