6.TROUBLESHOOTING FOR NETWORK
CONNECTIONS
This chapter describes how to troubleshoot the problems on network connections.
Locating the Equipment in the Network...............................................................................74
Cannot locate the equipment in the network........................................................................................................74
Cannot locate the equipment with Local Discovery..............................................................................................76
Equipment does not respond to ping command...................................................................................................78
LDAP Search and Authentication Problems........................................................................79
Network shutdown occurs or touch panel disabled after LDAP search................................................................79
LDAP authentication takes a long time.................................................................................................................79
Printing Problems (Network Related)................................................................................... 80
SMB print in a Windows operating system environment......................................................................................80
Raw TCP or LPR print in a Windows operating system environment ..................................................................81
IPP print in a Windows operating system environment ........................................................................................81
Novell print in a NetWare environment.................................................................................................................82
Macintosh environment ........................................................................................................................................83
UNIX/Linux environment ......................................................................................................................................83
Network Fax (N/W-Fax) Driver Problems ............................................................................. 84
N/W-Fax Driver Installation Error Messages ........................................................................................................84
N/W-Fax Driver General Errors............................................................................................................................85
Client Software Authentication Problems............................................................................87
Cannot log in using client software.......................................................................................................................87
Printing can be made even with incorrect user name and password ...................................................................87