The Grand Tour
Overview
2 Stratagy User Guide 06/02
Overview
Stratagy manages multiple voice processing functions simultaneously 24-hours-a-day,
7-days-a-week. Your mailbox, referred to as a User ID in Stratagy, is always available
for callers to leave private voice messages. In addition, you can update your greeting
at your convenience or send and receive messages from any tone-dialing telephone.
Callers control their own progress through the system. They no longer have to wait for
a person to answer the telephone. If your extension is busy or you do not answer,
callers can transfer to an operator, call another extension, or record a private, detailed
message.
A representative in your company has been assigned as the System Administrator for
the system. The System Administrator is responsible for configuring the system and
your mailbox to suit your company’s needs.
The configuration affects how and which features you can access. Whenever possible,
this guide provides information concerning feature exceptions and which features may
be configured to work differently.
You can access your mailbox from any tone-dialing telephone using your security
code. After you access Stratagy, you hear the number of messages you have in your
message queue(s), followed by a prompt from the Main Menu options (see Figure 1).
You can then:
• Listen to your messages
• Send or forward messages
• Reply to messages
• Manage your mailbox (e.g., change your greetings, create distribution lists, etc.)
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