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Toshiba KM5020 User Manual

Toshiba KM5020
58 pages
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IP Telephone Installation
Title Page
Effective July 1, 2017, all Telecom product ordering, maintenance, warranty,
and support obligations have been transferred to Mitel Networks, Inc.
February 2015

Table of Contents

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Toshiba KM5020 Specifications

General IconGeneral
SpeakerphoneYes
Headset JackYes
Wall MountableYes
Power over Ethernet (PoE)Yes
Supported ProtocolsSIP
DisplayLCD
Ethernet Ports2

Summary

Publication Information

General End User Information

FCC Requirements and Interference

Details connection means and radio frequency interference compliance.

Underwriters Laboratory (UL) Listing

Information about UL listing and secondary protection requirements.

Certified Equipment Repair Guidelines

Guidelines for repairing certified equipment and user responsibilities.

Electrical Grounding Safety Precautions

Warning about electrical ground connections and contacting authorities.

Music-On-Hold Licensing Notice

Licensing requirements for music-on-hold features.

Hearing Aid Compatibility Notice

FCC rules regarding hearing aid compatibility for business telephones.

System Warnings and Alerts

Emergency Service (911) Warning

Critical warning about IPedge/VIPedge system dependency on power and network for 911.

Security Warning

Warning about default credentials and system security.

End User License Agreement (EULA)

1.0 Definitions

Defines key terms used in the license agreement.

2.0 Grant of License

Outlines the terms and conditions for using the software.

License Agreement Terms and Conditions

Software License Key Requirements

Explains the necessity and function of a Software License Key.

Software Use Restrictions

Prohibits reverse engineering, modification, and unauthorized use.

License Termination Conditions

Conditions under which the license automatically terminates.

Proprietary Rights Statement

States ownership and protection of intellectual property.

Open Source Software Terms

Details terms for using Open Source Software components.

Intellectual Property Indemnification

Mitel's responsibilities and user's obligations regarding IP infringement.

License Agreement Warranties and Disclaimers

Software Warranty Details

Warranty on software performance and media defects.

Warranty Remedies and Corrections

Describes Mitel's remedies for warranty failures.

Warranty Voiding Conditions

Situations that void the limited software warranties.

User Responsibility for Software

User's responsibility for software selection, installation, and results.

Disclaimer of Other Warranties

Explicit disclaimer of all other warranties beyond limited ones.

Hazardous Environment Use Prohibition

Prohibition of software use in hazardous environments.

Statutory Rights Clarification

Clarification regarding statutory rights and limitations.

Software Immunity Disclaimer

Disclaimer regarding software immunity to intrusion or malware.

License Agreement Liability and Legal Clauses

Limitations of Liability

Limitations on Mitel's liability for various losses.

Aggregate Liability Limit

Caps Mitel's aggregate liability to license fees paid.

Export Controls Compliance

User's obligation to comply with export laws.

U.S. Government Restricted Rights

Terms for U.S. Government use of software and documentation.

Technical Support Information

How to obtain technical support for the software.

Entire Agreement and Governing Law

Defines the complete agreement, governing law, and data collection.

Chapter 1 – IP Telephone Installation

IP Telephone Installation Guide

Covers installation of IP5000-series IP Telephones on IPedge/VIPedge.

Important Installation Notes and Cautions

Provides critical advice for handset cord and general installation.

Supported IP Telephones Overview

Details IPedge and VIPedge support for IP5000-series telephones.

Supported IP Telephones

IP5000-Series Telephone Models

Lists IP5000 series IP Telephone models and their descriptions.

IP End Point License Requirements

Specifies the IP End point License requirements for IPedge/VIPedge.

Key Label Programming

Explains that key labels are programmable via Enterprise Manager.

Temperature and Humidity Ranges

Provides temperature and humidity ranges for storage and operation.

IP5000-Series Physical Specifications

Telephone Tilt Angle Adjustments

Details the three tilt positions and additional tilt stand extension.

Station Wiring and Powering

Powering Options for IP Telephones

Explains power sources (local supply, PoE) and cable requirements.

PoE Power-Up Procedure Caution

Warning about the correct procedure for powering up via PoE.

AC Power Adapter Power-Up Caution

Warning about the correct procedure for powering up via AC adapter.

IP5000-Series Cable Connections

Connector Icon Identification

Identifies connector icons and their meanings.

Wall Mounting Procedures

Add-On Module (ADM) Installation

ADM Installation Steps

Steps for attaching and connecting Add-On Modules (ADM) to telephones.

ADM Installation Cable Caution

Warning about unplugging cables before attaching ADM.

Initial Start-Up Sequence

IP Telephone Initialization Steps

Describes the telephone initialization and connection sequence to IPedge.

Connecting IP Telephones to Systems

IPedge Connection and Programming

Steps for connecting and programming IPedge stations.

VIPedge Connection and Programming

Steps for connecting and programming VIPedge stations.

VIPedge Serial Number Requirement

Note regarding serial numbers required for VIPedge system connection.

End-User Reference Guide - Telephone Features

Backlight Options Adjustment

Adjusts when the backlight comes on and how long it stays lit.

Backlight Settings (IP5000 Models)

Instructions for changing backlight settings on most IP5000 models.

Backlight Settings (IP5131 Model)

Instructions for changing backlight settings on the IP5131 model.

LCD Brightness Control

Adjusts the LCD back light brightness on specific models.

End-User Reference Guide - Display Settings

LCD Contrast Adjustments

Details how to adjust LCD contrast on telephones and ADMs.

Mic/Mute Key Functionality

Explains the function of the Mic/Mute key.

Resetting IPT to Default Settings

Reset Procedure for Four-Line Phones

Procedure to reset four-line display phones to default settings.

Reset Procedure for Nine-Line Phones

Procedure to reset nine-line display phones to default settings.

Handset and Headset Configuration

Headset Sensitivity Settings (Four-Line Phones)

Changing headset transmit sensitivity on four-line phones.

Headset Sensitivity Settings (Nine-Line Phones)

Changing headset transmit sensitivity on nine-line phones.

IP5122-SDC CO Line Connection Overview

Analog Central Office (ACO) Key Function

Explains the Analog Central Office (ACO) key and its use.

IP5122-SDC CO Line Connection Details

CO Line Specifications

Details the characteristics of the CO Line accessed via the ACO key.

CO Line Specifications and Initialization

IPT Initialization for ACO Default

Describes the fourth initialization option (FB04) for ACO Default.

CO Line Feature Interaction

How the CO Line is accessed and its function as a single-line phone.

IP5122-SDC Analog CO Line Operation

Headset Transmit Level Adjustment

How to set headset transmit levels for ACO and IPT operation.

External Speaker/Ringer Amplifier (BESCB1A)

BESCB1A Amplifier Functionality

Explains the function of the BESCB1A amplifier.

BESCB1A Amplifier Options

Telephone External Ringer Option

How the loud ringing bell option amplifies voice or ringing signals.

External Speaker Requirements

Lists speaker impedance and power requirements for the BESCB1A output.

BESCB1A Wall Mounting and Wiring Guide

BESCB1A Circuit Board and Connections

Telephone to External Speaker Connection

Explains using the HESC1A-65 cable to connect BESCB1A to telephone.

External Telephone Ringer Setup

Telephone External Ringer Operation

Using BESCB1A as an external loud ringer for an IPT telephone.

Chapter 2 – Programming Overview

IP5000 Software Requirements

Specifies the required IP telephone software versions.

IPedge License Management

Details license requirements for IPedge system stations.

VIPedge License Management

Details license requirements for VIPedge system telephones.

Over-Subscription Policy

Allows creating stations beyond license limits for survivability.

Station Programming Procedures

Adding a New Station

Instructions for adding a new station via the Station Assignment interface.

Editing Station Configuration

Instructions for editing an existing station's configuration.

Changing Primary Directory Number (DN)

How to change the Primary Directory Number for a station.

Deleting a Station

Instructions for removing a station from the system.

Creating a Range of Directory Numbers

Procedure for creating multiple Directory Numbers at once.

Exporting Station Assignment Data

How to export station assignment data in CSV format.

Importing Station Assignment Data

How to import station assignment data from a CSV file.

IPedge Net Station Configuration

Configuration for IPedge network DN information for other nodes.

Survivable Station Feature

Feature enabling survivability for stations in IPedge/VIPedge.

Station Preference Settings

Station Assignment Tabs Overview

Details the eight tabs for station configuration.

Prime DN Configuration

Enter an existing PDN or create a new one for a station.

Station Type Selection

Select the type of station (IPT, SIP, Attendant, VM, ACD, SIP VM).

Name to Display Setting

Sets the name displayed on the phone during idle and calls.

Network Calling Number (CLID)

Enter CLID for external calls, displayed as Caller ID.

Station Speed Dial Bin Allocation

Allocate number of station speed dial bins (0-100).

System Speed Dial Enable/Disable

Enable or disable setting System Speed Dial numbers.

Station Preference Settings (cont.)

System Call Forward Configuration

Configure system call forward group numbers (0-48).

Automatic Mailbox Creation

Automatically create a mailbox when station assignment is saved.

VMID Code Setting

Voice Mail box that answers when station calls VM or is forwarded.

Voicemail Password Setup

Sets the password for the voice mail box.

Station Role Assignment

Assign Personal Administration Role (EMPA, Phone User).

COS Day 1 Setting

Class of Service for Day 1 mode (1-32).

COS Day 2 Setting

Class of Service for Day 2 mode (1-32).

COS Night Setting

Class of Service for Night mode (1-32).

DRL Day 1 Setting

Destination Restriction Level for Day 1 mode (1-16).

DRL Day 2 Setting

Destination Restriction Level for Day 2 mode (1-16).

DRL Night Setting

Destination Restriction Level for Night mode (1-16).

FRL Day 1 Setting

Facilities Restriction Level for Day 1 mode (1-16).

FRL Day 2 Setting

Facilities Restriction Level for Day 2 mode (1-16).

FRL Night Setting

Facilities Restriction Level for Night mode (1-16).

QPL Day 1 Setting

Queuing Restriction Level for Day 1 mode (1-16).

QPL Day 2 Setting

Queuing Restriction Level for Day 2 mode (1-16).

Station Preference Settings (cont.)

QPL Night Setting

Queuing Restriction Level for Night mode (1-16).

LCR Group Number Assignment

Least Cost Routing Group Number (1-16).

Dialing Progress Tone Selection

Sets the tone heard after dialing an LCR access code.

Call Pickup Privilege Setting

Station privilege to activate Call Pickup.

Bearer Capability Configuration

ISDN Bearer Capability for non-ISDN stations.

Display DN Setting

Controls what is displayed on the LCD for calling/called parties.

CESID for E911 Calls

E911 Calling Party Information identifier.

Emergency Call Group Assignment

Assigns the station to an emergency call group.

Station Preference Settings (cont.)

Remote Call Forward/DND Password

Password to remotely set/cancel DND or Call Forward.

Traveling COS Change Privilege

Privilege to change Traveling Class of Service Override Code.

TGAC Override Configuration

Trunk Group Access Code Override for attendant console.

Call Waiting Tone Enable/Disable

Enables/disables beep tones for incoming calls.

Dial Directory Enable/Disable

Enables display of user name in the direct dial directory.

Network COS Number

Network Class Of Service number for IPedge Net calls.

Auto OCA Enable/Disable

Automatic OCA for calls to busy stations.

Originate OCA Privilege Setting

Privilege to make OCA calls to other stations.

Station Preference Settings (cont.)

CO Park & Hold Functionality

Controls how parked line calls appear on other stations.

MW & DND Dial Tone Settings

Enables stuttered dial tone for message waiting, busy tone for DND.

Activate Message Waiting Feature

Allows station-to-station message waiting activation.

Tenant Number Assignment

Assigns the PDN to a tenant number (1-8).

Auto-Campon to PDN Feature

Allows auto-campon to PDN when busy on a CO line.

Station Preference Settings (cont.)

LCR PDN Code Configuration

Number of digits for sending LCR PDN code.

Speaker OCA Enable/Disable

Enable or disable Speaker OCA on an IP telephone.

IP Phone Login Password Requirement

Determines if a password is required for phone login.

Security Code Setup

Sets the EMPA password and IP Mobility password (16 chars max).

Transfer Registration Feature

Enables/disables logging out/into other IPT/SoftIPT locations.

Specified Caller ID Display

Controls display of Station Name vs. DN for internal calls.

System Speed Dial Supplement

Enable or disable System Speed Dial supplement for IP stations.

SIP Inband Mode Setting

Allows SIP extensions to transmit DTMF signals during ringing.

SIP Channel Number Limit

Sets maximum channels for a SIP station extension.

Supporting Assignments

Class of Service Assignment

Assigns Class of Service to stations.

Destination Restriction Wizard Access

Accesses the Destination Restriction Wizard.

Least Cost Routing Wizard Access

Accesses the Least Cost Routing Wizard.

Call Park Recall Timer Setting

Sets time for parked calls before signalling.

Flexible Feature Access Codes

Lists access codes for call parking features.

DSS Unit Assignment Procedure

Supports up to three DSS units and assigning Equipment Numbers.

Key Assignment Configuration

Assigns functions to programmable feature buttons on telephones.

Copying Key Assignments

Copies key assignments to other stations or servers.

Station Timer Settings

Sets timers for the station.

Key Assignment Details

Ring Down Station Setup

Sets up a Ring Down station and emergency ring down timer.

IPT Network Parameter Configuration

Sets up network parameters for a DN.

Station IP Address Type Configuration

Assigns a fixed IP address or uses DHCP.

Station IP Address Configuration

Enters the IP address if Type is set to Fix.

Auto Station ID Assignment

Automates Station ID assignment based on system settings.

Station Terminal Authentication Mode

Reserves PDN for IPT, enables MAC address authentication.

Key Assignment Details (cont.)

DTMF Tone Duration Setting

Sets the duration of DTMF tones sent from an IPT.

Station MAC Address Display

Displays the MAC address of the station.

Voice Packet Table Assignment

Assigns tables for G.711 and G.729A codecs.

IPT Software Version Display

Displays the software version number of the IPT.

SIP Terminal URI Configuration

Sets the Uniform Resource Identifier for the SIP terminal.

SIP Terminal Password Setup

Sets password for terminal authentication of the SIP terminal.

Media Relay Server Connection Setup

Sets connection mode to Media Relay Server for port forwarding.

Secondary Audio Codec Selection

Selects the audio codec (G.711, G.729A) for the IP telephone.

Secondary Voice Packet Index

Resolves differing audio codec settings for peer-to-peer connections.

System Port Notes and Configuration

Base UDP Port for Media Channel

Sets the base UDP port for the IP telephone media channel.

Group Assignment for DNs

Assigns DN to Call Pickup or Paging Group.

EMPA Language Assignment

Assigns Phone Display Language and EMPA Language.

Phantom DN Locator Function

Displays a list of Phantom DNs and their assignments.

Chapter 4 – IPT Initialization, Reset, and Auto Registration

IP Address Setting Procedure

Setting the IP address for the telephone.

Initial Mode Operation

The mode where the IPT contacts the VIPedge/IPedge server.

IPT Initialization Process Steps

Getting Server Address Information

Indicates the IPT is not programmed into a VIPedge database.

Serial Number Registration Status

The IPT will change to on-premise mode and restart.

On-Premise Mode Activation

The IPT is not programmed into a VIPedge database.

IPedge Server Search Procedure

The IPT starts looking for an IPedge server after initialization.

Enter Directory Number (DN) Prompt

Prompt to enter the Directory Number for the station.

IPT Initialization Process Steps (cont.)

Saving IPedge Server Address

The IPT saves the IP address of the IPedge server.

Registering to Primary Server

The IPT registers to the IPedge server and becomes ready.

Server Not Found Status Display

Displays status if the server is not found or busy.

Make Busy Mode Status Display

Phone connects in Make Busy mode then changes to ready.

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