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If Something Goes Wrong
Wireless networking problems
The printer will not print what you see on the
screen.
Many programs display information on the screen differently
from the way they print it. See if your program has a print
preview mode. This mode lets you see your work exactly as
it will print. Contact the software manufacturer for more
information.
Wireless networking problems
This section provides general troubleshooting tips for
networking problems, specifically wireless (Wi-Fi
®
)
networking.
The terms and concepts used assume a basic
understanding of networks, and may be for more
advanced users. If you need assistance or if you are not
familiar with the terminology, please see Windows
®
Help
and Support or contact your computer technician.
❖ If your device is equipped with an internal Wi-Fi
®
adapter, verify that Airplane mode is OFF (the wireless
indicator light will be lit).
❖ Verify that your device can detect access points or
routers. If it can detect a Wi-Fi
®
access point or router
then it may be a configuration issue.
❖ Verify that signal strength is good using the utility
provided with the Wi-Fi
®
adapter.
❖ If another device is on the same network, verify that it
has network access, and can connect to the Internet. If,
for example, the other device cannot browse to a public
Web site, the ISP’s (Internet Service Provider) service
may be disrupted.
❖ Verify that the Service Set Identifier (SSID), or network
name, is correct - i.e., that it matches the SSID assigned
to the access point you are attempting to connect
through. SSIDs are case-sensitive.
NOTE
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