16
PROBLEM POSSIBLE CAUSE SOLUTION
The air fryer
does not work
The appliance is not plugged in.
A cooking basket or cooking mode has
not been selected.
The Start/Stop key has not been pressed.
The cooking pots are open and the
selected function is paused.
Plug the appliance into an earthed wall
socket.
Select the required cooking basket and
cooking mode by pressing the corresponding
buttons on the unit’s control panel.
Press the Start/Stop key.
Close the cooking pots to automatically
resume the selected function.
The cooking
pots will not
slide inside the
unit properly.
There is too much food in the cooking
pots.
Take care not to overfill the cooking pots.
The fried
ingredients
are not done.
Too much food has been added to the
air fryer.
The set temperature is too low.
The cooking time is too short.
Put smaller batches of ingredients in the air
fryer. Smaller batches are fried more evenly.
Set to an appropriate temperature or select
the appropriate pre-set program from the
unit’s control panel.
Set an appropriate cooking time or select the
appropriate pre-set program from the unit’s
control panel.
Fresh fries are
fried unevenly
in the air fryer.
Wrong type of potatoes used.
The potato sticks were not rinsed
adequately before frying.
Use fresh potatoes and make sure they stay
firm during frying.
Rinse the potato sticks properly to remove
starch from the outside.
Fried snacks
are not crispy
or evenly fried
when they
come out of
the air fryer.
Some food materials have to be fried
with oil.
Wrong type of snacks used.
Food is stuck together or not in an even
layer.
Brush a thin layer of oil on the surface of the
food first, then start to fry it.
Use oven snacks or lightly brush some oil onto
the snacks for a crispier result.
Shake or turn the food periodically through
the cooking process.
Fresh fries
are not crispy
when they
come out of
the air fryer.
The crispiness of the fries depends on
the amount of oil and water in the fries.
Make sure you dry the potato sticks properly
before you add the oil.
Cut the potato sticks smaller for a crispier
result.
Add slightly more oil for a crispier result.
The appliance
is smoking.
The ingredients have a high oil content.
The appliance contains grease from a
previous use.
An inappropriate temperature has been
set.
Smoking will be normal.
White smoke is caused by grease heating up
inside the fryer.
Clean the appliance properly after each use.
Follow the suggested settings or food
manufacturer’s recommendations.
The food is
burned
The food was added before pre-heating
was complete.
The food was cooked for too long.
The food was left in the appliance after
the cooking time had elapsed.
Add food to the appliance only once pre-
heating is completed.
Check on the progress of the food periodically
throughout the cooking process.
Remove the food from the appliance as soon
as the cooking time has elapsed.
TROUBLESHOOTING
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