Transition E-100BTX-FX-06 - Troubleshooting Guide

TransitionNetworksE‐100BTX‐FX‐06UserGuide
33791Rev.A http://www.transition.com/ Page11of13
Troubleshooting
Ifthemediaconverterfails,isolateandcorrectthefaultbyansweringthefollowingquestionsandthentakingthe
indicatedaction.Note:DIPswitchpositions3and4mustbeDOWNbeforestartingthetroubleshootingprocess.
1.IsthePowerLEDlit?
NO
•Isthepoweradapterthecorrect
model(checkI/OvoltageandHz)?
•VerifythevoltageandfrequencyoftheACoutlet.
•Arethepowerbarrelconnectorandwallplugofthepoweradapterproperlyinsertedinthemediaconverter
andpluggedintoaliveACwalloutlet?
•ContactTechSupport.SeeContactUson
page18below.
YES:Proceedtostep2.
2.IstheSDC(signaldetect/copper) LEDlit?
NO
•Checkthetwisted‐paircablesforproperconnection.
•ContactTechSupport.SeeContactUsonpage18below.
YES:Proceedtostep3.
3.IstheSDFLED(signaldetect/fiber)illuminated?
NO
•Checkthefibercablesforproperconn ection.
•VerifythattheTXandRXcablesonthemediaconverterareconnectedtotheRXandTXports,respectively,on
theotherdevice.
•ContactTechSupport.SeeContactUsonpage18below.
YES:Proceedtostep4.
4.
IstheRXC(receive/copper)LEDflashing?
NO
•IfthereisnoactivityontheUTP/STPport,proceedtostep5.
•IfthereisactivityontheUTP/STPport,disconnectandreconnectthetwisted‐paircabletorestartthe
initializationprocess.
•ContactTechSupport.SeeContactUson
page18below.
YES:Proceedtostep5.
5.IstheRXF(receive/fiber)LEDflashing?
NO
•Ifthereisnoactivityonthefiberport,contactTechSupport.
•Ifthereisactivityonthefiberport,disconnect/reconnectthefibercabletorestartinitializationprocess.
•ContactTech
Support.SeeContactUsonpage18below.
YES:ContactTechSupport. SeeContactUsonpage18below.