If any abnormality arises during use, please check the following points:
NOTE: If the product still does not work, contact Transtek Customer Service. Under no
circumstance should you disassemble or attempt to repair the unit by yourself.
PROBLEM SYMPTOM CHECK THIS REMEDY
No power
Low Battery
Error
message
Display can not
light up.
Batteries are exhausted.
Replace with new batteries.
Insert the batteries correctly.
Replace with new batteries.
Batteries are inserted
incorrectly.
Lo & shows
The battery is too low.
E 1 shows
E 3 shows
E 4 shows
The measurement failed.
Adapter is inserted
incorrectly.
Insert the AC adapter correctly.
The cuff is not wrapped
or wrapped incorrectly,
or the cuff air plug is loose.
Refasten the cuff and insert
air tube plug correctly then
measure again.
Relax for 5 minutes. and then
keep still, measure again.
Relax for 5 minutes and
measure again.
Pulse is not detected
during measuring.
Loosen the clothing on the arm
and then measure again.
Warning
message
Relax for a moment. Refasten
the cuff and then measure again.
If the problem persists, contact
your physician.
out shows
Out of measurement
range
EExx shows
Hardware error
(xx can be some digital
symbol,such as 1, 2, etc.)
Turn off monitor and measure
again. If EEx still appears on the
display, please contact the
retailer or our customer service.
E5 shows
Failed to communicate
with the server
Try a place with better signal,
or contact customer service
E6 shows
Radio communication
failure
Contact customer service
Excessive body motion
(such as shaking of the
arm with the cuff on)
or weak Pulse is detected
during measuring.
E 2 or
shows