Drawings, Descriptions:
TRILOGY warrants for the period and on the terms of the Warranty set forth herein that the TRILOGY
product will conform to the descriptions contained in the certified drawings, if any, applicable thereto, and to
TRILOGY's final invoices, orders, proposals (as modified) and other TRILOGY descriptive documents
("Descriptions"). TRILOGY does not control the use of any TRILOGY product. Accordingly, it is understood
that the Descriptions are NOT WARRANTIES OF PERFORMANCE and NOT WARRANTIES OF FITNESS
FOR A PARTICULAR PURPOSE.
Warranty Claims Procedure:
Within a reasonable time, but in no case to exceed ninety (90) days, after User's discovery of a defect, User
shall contact TRILOGY International support at (888) 514-4200. Subject to the limitations specified herein, a
TRILOGY International support field service representative will repair the non-conforming TRILOGY product
warranted hereunder, without charge for material or labor, provided TRILOGY International support
personnel performed start-up of the TRILOGY product. In all other instances, User will be charged for labor
performed at TRILOGY's then current rates, or User may elect to perform the necessary labor at User's own
expense using materials provided by TRILOGY. If replacement parts or components are shipped or caused
to be shipped by TRILOGY prior to inspection of the product claimed to be defective, the replacement part or
portion shall be invoiced in the full current price amount and shipped freight collect F.O.B. the TRILOGY
facility. Warranty coverage will be extended only after TRILOGY's inspection discloses the claimed defect
and shows no signs of treatment or use, which would void the coverage of this Warranty.
Warranty Performance of Component Manufacturers:
It is TRILOGY's practice, consistent with its desire to remedy warranty defects in the most prompt and
effective manner possible, to cooperate with and utilize the services of component manufacturers and their
authorized representatives in the performance of work to correct defects in the TRILOGY products.
Accordingly, TRILOGY may utilize third parties in the performance of warranty work, including repair or
replacement hereunder, where, in TRILOGY's opinion, such work can be performed in less time, with less
expense and in closer proximity to the TRILOGY product.
Items Not Covered By Warranty:
THIS WARRANTY DOES NOT COVER DAMAGE OR DEFECT CAUSED BY misuse, improper application,
wrong or inadequate electrical current or connection, inadequate water or drain services, negligence, repair
by non-TRILOGY designated personnel, accident in transit, tampering, alterations, a change in location or
operating use, exposure to the elements, acts of nature, theft or installation contrary to TRILOGY's
recommendations, or in any event if the TRILOGY serial number tag has been altered, defaced, or removed.
THIS WARRANTY DOES NOT COVER shipping costs, installation costs, circuit breaker resetting or
maintenance or service items and further, except as may be provided herein, does NOT include labor costs
or transportation charges arising from the replacement of the TRILOGY product or any part thereof or
charges to remove the same from any premises of User.
REPAIR OR REPLACEMENT OF A DEFECTIVE PRODUCT OR PART THEREOF DOES NOT EXTEND
THE ORIGINAL WARRANTY PERIOD.
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