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ONLINE: TRINITYAPPLIANCES.COM.AU
7 TROUBLESHOOTING
Before calling the customer services, please check that the appliance is correctly
connected, any of the following cases are not covered by the warranty:
Damage caused by improper use, storage or maintenance
Damage caused by unauthorised disassembly and repair
Damage caused by misuse
Using the ceramic hob for commercial purposes
In case of a common fault, the ceramic hob will enter the protective state automatically.
There are some possible errors and solutions:
►The cooking zones are not functioning or will not switch on.
▷ Check that the mains electrical supply to the appliance is correct and working. Check
the mains fuse or a circuit breaker.
►The residual heat indicator has not come on after I have switched a cooking zone off.
▷ The cooking zone has only been turned on for less than 30 seconds.
If the cooking zone does appear to be hotter than 50°C or has been activated for longer
than 30 seconds, and the residual heat indicator has not come on, you should call the
Customer Care.
►A humming sound is heard when a cooking zone is selected.
▷ This is normal; the sound will disappear when the zone heats up.
►The cooking zones have become discoloured.
▷ This maybe caused by burnt on remnants of food. This will not affect the working of the
appliance. However you should make sure that the cleaning instructions are being
followed regularly.
Note: That if a service technician is asked to attend whilst the product is under warranty
and finds that the problem is not the result of an appliance fault, then you will be liable for
the cost of the service call.
The appliance must be accessible for the technician to perform any necessary repair. If
your appliance is installed in such a way that the technician is concerned that damage
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