Trojan SHAPE 200 - Trojan Repairs Procedure; Procedure for Fault Rectification; Cost of Repairs (Under;Out of Warranty)

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9. TROJAN REPAIRS PROCEDURE
1. Procedure for repairs
Should you experience any faults or breakdowns on your Trojan equipment, please adhere to the following procedure
tohavethefaultrectiedspeedilyandprofessionally.
 • Donotreturntheproducttothestore*
 • Call0861 Trojan (0861 876526) to log the faulty product (under warranty or out of warranty)
 • Theoperatorortechnicaladvisorwilltryidentifythefault,andwillbookaserviceteamcallout.
 • Theserviceteamwillendevourtoxtheprobleminyourhomeonanagreeddateandtime.
 • Onlyifthefaultcannotberepairedintheconvenienceofyourhome,willtheserviceteamtakethe
faulty product back to the service centre.
 • Itemsrepairedinourservicecentrewillbereturnedtoyourhomeonanagreeddateandtime.
* Note:
Should you live in an outlying area, it may be neccessary to return the product to the store nearest to you.Our service
operator will advise you of your repair procedure.
2. Cost of Repairs
2.1 Under warranty
• Anyitemsstillunderwarrantywillberepairedfreeofcharge,aslongasitcomplieswiththetermsand
conditions of the warranty. (refer to “warranties” section in this manual)
• AnyitemsthatneedtoberepairedthatareNOTcoveredinthewarrantywillbefortheconsumer’s
expense. A quote for the repair/replacement of these items will be provided to the consumer for ap
proval prior to repairs being conducted.
2.2 Out of Warranty
• Anyitemsthatneedtoberepairedoncethewarrantyhasexpiredwillbefortheconsumer’sexpense
including call out fees. A quote for the repair/replacement of these items will be provided to the
consumer for approval prior to repairs being conducted.