Q:Why is the weight data only about half of that of my cats?
A: Please check whether the cat enters the machine with only two feet inside due to
curiosity. Or is the machine placed on a flat ground with four feet connecting to
the ground?
Q: Why is the App showing motor failure/why is the fault indicator lighted on the
equipment panel/why is the equipment always self-checking?
A: If the self-check takes more than 15 minutes, the fault indicator is on. It may be
that the barrel compartment is not properly installed or there is foreign matter
stuck in the rotation. Please open the buckle of the barrel compartment, lift the
barrel to check, and then put it back according to the tips(on the base) and close
the buckle.
Q: Why is the clearing time so long?
A: Lower revs make timid cats less scared; It will prolong the whole clearing time if
cats enter in or come close frequently due to curiosity.
Q: Why the machine rotates back for a while before finishing the whole rotation?
A: In order to save sand and increase the capacity of the collection bin;
Q: Why the poop can't be cleaned to the garbage box?
A: The door may be blocked by cat litter or garbage bag, or garbage too large to pass
through; Please check whether the garbage entrance can be fully opened and
closed smoothly(it is recommended to check every time after installing new bag).
Large garbage can be handled manually to make it smaller first.
Q: What kind of cat litter sand should I use?
A:Mixed sand and tofu sand are preferred; Bentonite sand and mineral sand are
okay, may affecting the delay time of “Full”prompt due to their weight density
and liquidity.
Q:Why is there some sand left in the bin after I used the“Replace Litter”function?
A: Maybe there is not enough space in garbage bag, please replace the bag then
“Replace Litter”again.
Q: why is the sand leaking out from the mouth of the garbage box when replacing
garbage bag?
A: Please Press the button "➁" for 2 seconds,then the litter bin will rotate 90°
counterclockwise to ensure that the mouth of the bag is upward when replacing.
Q: Why is the weight data incorrect?
A:Please Press the button "➂" for 2 seconds, the sand will be smoothed and the
weight will be calibrated immediately. Also please check whether the machine is
placed on a flat and firm ground.Cats that do not fully enter the bin or stay in the
bin for too short may also result in inaccurate weighing. If a cat enters the bin while
working, it willalso get an inaccurate weight.
Q: Why the machine didn't stop working while cat enters in?
A:The machine won't stop when performing sand leveling and weight calibrating.
However, the safe structure of the product, together with the rotation Angle of
the action(±45°) is no danger for the cat to enter in when working.
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