Q: Pen won’t work after installed driver.
A
：
Please follow these steps
:
1. Please refer to ARTISUL user menu for how to install hardware, and reinstall your ARTISUL again.
2. Connect the ARTISUL to another USB port, preferably directly to the mother board.
3. Please remove other USB device from your computer and reboot your computer. Check your
ARTISUL is work after your computer reboot.
4. Uninstall ARTISUL driver from your computer and reboot your computer.
5. Please download and install the latest driver for ARTISUL.
6. Please check your pen will work after reboot your computer.
7. Test your ARTISUL on a different computer. If your ARTISUL works on another computer, the
issue may be other driver or software on your computer. Contact your computer manufacturer
additional troubleshooting.
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