FAQ
IMPORTANT: For a full and updated list of FAQ, please visit: www.ugee.eu/support/faq
1. How do I know if the tablet is working?
If you can use the pen like a mouse (the cursor is tracking your pen movement on the
tablet), then it is working; if its not working, check your pen’s battery
2. Pressure sensitivity is not working
You will need to:
•
Go to your tablet settings/options
•
Click on the “Pressure Sensitivity” tab
•
Check if pressure sensitivity can be detected on there
If pressure sensitivity is working on tablet setting/option, that means the tablet is not
faulty, you will need to contact the support team of the software you are using. You can
also pop us an email alerting us of any potential compatibility issue (Also please go to
FAQ 3.)
If the pressure sensitivity is not working on tablet setting/option, you will need to reinstall
your driver
3. Pressure sensitivity not working for specific software:
•
Run the tablet software as Administrator
•
Update your drawing software to the latest version if possible
•
Run your drawing software as Administrator
•
Close down any programmes you don’t need running on your computer
•
It is optimal to have only 1 drawing software running at a time
•
Unplug your mouse
•
Check that other graphics tablet driver is removed completely (How? Click Here)
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