UGREEN U710 - Frequently Asked Questions; Display Issues

Q2. Why is there only one display work when two monitors are connected?
1) Only when the dock station is connected to a Thunderbolt 4/
Thunderbolt 3 or USB 4 port can it support dual displays.
2) When a M1/M2/M3 Macbook or tablet or a full-function USB-C
computer is connected, it only supports a single display.
Q1. Why do I have no display when connecting to the DP/Thunderbolt 4
port?
3.1 Display Issues
1) Ensure your laptop’ s USB C port supports charging, video output,
and data transfer.
2) Please make sure the DP or Thunderbolt cable meets the necessary
display requirements and the connection between the devices is
solid.
3) Adjust the display resolution, as the monitor may support lower
resolutions than what the dock can support.
4) Ensure to select the correct input signal source on your monitor if
your device requires manual selection.
5) Ensure your computer is functioning properly and is not in standby or
hibernation mode. Some computers have limited chipset
performance, and the external displays may have connectivity issues
when exiting standby or hibernation mode（This issue is not caused
by the docking station). Please try to reconnect or restart the docking
station.
6) Restart your computers.
7) Try another monitor to check whether the display is normal.
3. Frequently Asked Questions
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User Guide