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Troubleshooting guide
Refer to the troubleshooting table below if you are having
problems with your Smart Control. For problems with your
hearing aids, please consult your hearing aid guide.
Cause Possible remedy
Indicator lights not flashing
Not turned on
Low/dead battery
Poor battery contact
Battery upside down
Indicator lights flashing rapidly
Low battery
Hearing aids not responding to
Smart Control commands
Holding the remote
control too far away
Holding the remote
control too close
For any problems not listed in the guide, contact your hearing
healthcare professional. If you do not have a hearing
healthcare professional, please contact the nearest office
listed on the back page of this booklet.
Turn on
Replace battery
Consult your hearing
healthcare professional
Insert battery plus (+) side up
Replace battery
Move the remote control
closer to you
Move the remote to a
maximum distance of one
arm’s length
Cleaning your Smart Control
Do not use alcohol to clean your remote
control. Use a damp cloth to clean the
outside of the remote.
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