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Cause Possible remedy
Issue: not loud enough
Low volume Turn up volume; see hearing
healthcare professional if
problem persists
Low battery Replace battery or place
rechargeable hearing aids in
charging base*
Custom molds/domes
not inserted properly
See “Putting your hearing
aids on your ears.” Remove
and reinsert carefully
Change in hearing Consult your hearing
healthcare professional
Custom molds/domes
blocked with ear wax
Clean custom molds/domes.
See “Cleaning your hearing
aids.” Consult your hearing
healthcare professional
Plugged microphones Consult your hearing
healthcare professional
Cause Possible remedy
Issue: intermittent sound
Low battery Replace battery or place
rechargeable hearing aids in
charging base*
Dirty battery contact Consult your hearing
healthcare professional
Issue: two long beeps
Low battery Replace battery or place
rechargeable hearing aids in
charging base*
Issue: whistling
Custom molds/domes
not inserted properly
See “Putting your hearing
aids on your ears.” Remove
and reinsert carefully
Hand/clothing near ear Move hand/clothing away
from ear
Poorly tting custom
molds/domes
Consult your hearing
healthcare professional
*If needed, you can temporarily replace the Silver Zinc
rechargeable battery with a traditional 13 Zinc-air
battery. Do not throw away your rechargeable battery.
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