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Cause Possible remedy
Issue: not clear, distorted
Poorly tting custom
molds/domes
Consult your hearing
healthcare professional
Custom molds/domes
blocked with ear wax
Clean custom molds/domes.
See “Cleaning your hearing
aids.” Consult your hearing
healthcare professional
Low battery Replace battery or place
rechargeable hearing aids in
charging base*
Plugged microphones Consult your hearing
healthcare professional
Issue: custom molds/domes falling out of ear
Poorly tting custom
molds/domes
Consult your hearing
healthcare professional
Custom molds/domes
not inserted properly
See “Putting your hearing
aids on your ears.” Remove
and reinsert carefully
*If needed, you can temporarily replace the Silver Zinc
rechargeable battery with a traditional 13 Zinc-air
battery. Do not throw away your rechargeable battery.
Cause Possible remedy
Issue: low volume on landline telephone
Telephone not
positioned properly
Move telephone receiver
around ear for clearer signal
Hearing aid requires
adjustment
Consult your hearing
healthcare professional
Issue: mobile phone calls not being heard through
hearing aid
Hearing aid is in flight
mode
Exit flight mode: open
battery door, then close
battery door
Hearing aid is not paired
to the phone
Pair your hearing aid to your
mobile phone (again)
For any problems not listed in the guide, contact your
hearing healthcare professional.
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