Basic Troubleshooting Steps30
My computer isn’t recognizing my modem.
Possible solution:30
My software isn’t recognizing my modem.31
My modem won’t dial out or doesn’t answer incoming calls.33
Office Users33
Voice Mail Users33
My modem sounds like it’s trying to connect to another modem but
fails.33
My modem isn’t achieving a 56K Internet connection.33
Internal ISA Modems34
Basic Troubleshooting Steps34
My computer isn’t recognizing my modem.35
My software isn’t recognizing my modem.37
My modem won't dial out or doesn't answer incoming calls.39
Office Users39
Voice Mail Users39
My modem sounds like it's trying to connect to another modem but
fails.40
My modem isn't achieving a 56K Internet connection.40
Internal PCI Modems41
Basic Troubleshooting Steps41
My computer isn't recognizing my modem.41
My software isn't recognizing my modem.44
My modem won't dial out or doesn't answer incoming calls.45
Office Users45
Voice Mail Users46
My modem sounds like it's trying to connect to another modem but
fails.46
My modem isn't achieving a 56K Internet connection.46
Help Resources47
World Wide Web47
U.S. Robotics Knowledgebase47
Are You Still Having Problems?47
Customer Support via the Phone48
In the United States48
If You Need to Return the Modem to U.S. Robotics for Repair48
In the United States:49
In Canada:49
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