USM Haller - FAQ

28
29
USM Haller lock C
Instruction manual
Date
05.22/en
Where should I keep the
Main Admin card and the other
accessories?
USM recommends that you, the Power User, keep
these items in safe custody, preferably in a safe or
something similar.
As this card cannot be replaced, you should choose
the safest possible storage location. You and the
assigned card holders should keep the Admin cards
in a safe place to prevent them from being used by
unauthorised persons. Keep any accessories in the
Power User kit so that all of the product parts remain
together.
“Delivery scope and management” p. 9
Can Grants be distributed
remotely?
Yes, Grants can be sent remotely. The user needs a
user account. The Grants are displayed to the user
upon receipt.
Can I change the batteries
when a locker is closed?
Yes, you can because the batteries are changed on
the outside. This does not affect the programming
and the lock remains locked if it was closed before
the battery change.
Can the service tool be kept
together with the cards?
Yes, the service tool with its integrated magnet
and the RFID cards can be stored together.
Why does my lock C make noises
when I’m not even using it?
Lock Cs regularly move their gear unit to keep the
mechanical lock components in good working order.
During these movements, a locked lock C always
remains locked and an open one remains open. If the
lock is operated on a regular basis, i.e. it is opened or
locked within 24 hours, these extra movements are
no longer necessary.
Can I be logged into the same
Power User account on several
smartphones and carry out
firmware updates simultaneously?
Yes, you can.
Why was the firmware update
aborted?
When carrying out an update, make sure that your
smartphone is always within 2 metres of the lock and
that it doesn’t go into sleep state.
Can the lock C be reset to
factory settings?
No,
but thanks to its smart implementation the
USM Haller lock C offers various solutions if your
requirements change or a user loses his/her card,
etc.
1. If a user loses his/her key card or an employee forgets his/
her smartphone, the Power User can carry out an emergency
opening using his/her Admin card or smartphone.
2. You also have the option of deleting Admin cards from a
lock and linking new Admin cards to it, even if an Admin
card is misplaced.
3. The Power User can pass on his/her admin rights.
All programmings and saved cards can be deleted,
except for the Main Admin card, which remains
saved. To reset this card, the lock needs to be sent
back to the factory.
Why does USM recommend
programming three Admin cards
per lock?
In case an Admin card gets lost or to carry out an
emergency opening if the Power User isn’t on site.
Furthermore, the locks can be divided into different
areas of responsibility by allocating different Admin
cards.
Which operating systems are
supported?
The USM app supports the following operating sys-
tems: iPhone iOS 13 and above or Android 7 and
above.
How can I reload processes in
the USM app?
Swipe your thumb from top to bottom of the screen.
This reactivates the connectivity and can therefore
speed up processes.
11 FAQ