• Check the box for list of contents to make sure the part is included
with your steamer.
• Check the On/O control dial.
• The plug may not be fully pushed into the electrical socket.
• Check the fuse in the plug if this needs replacing, always replace with
a British 13amp fuse.
• The microbre pad may already be saturated or dirty. Wash the
microbre cleaning pad, go to ‘Taking care of your machine’.
• There may be no water in water tank, check the water tank has water.
• Check the water tank is securely tted and the hard water lter is in place.
• Hard water lter may be blocked or discoloured and needs to be replaced.
• Make sure the handheld is tted securely in the steamer.
• The water may not yet be at temperature, the green indicator light will be
illuminated when it is ready.
• Steam path may be blocked. Go to ‘Let’s talk technical’.
• Detergent must not be used in the handheld. Putting detergent into the water
tank can cause damage to the steamer.
• Check correct setting has been selected on detergent dial, turn dial to ON.
• Check the detergent has been diluted to correct strength.
SolutionProblem
What to do if it goes wrong
Is there an
accessory missing?
The steamer has
no power.
Why is the steamer
not producing steam
/detergent?
Why won’t the microbre
pad pick up dirt?
• Steam coming from the side of the steamer indicates a blockage.
To clear any blockages Go to ‘Let’s talk technical’.
Why is steam coming
from the side of steamer?