What to do if it goes wrong
What to do if it goes wrong
• The lters may be clogged – Refer to “Taking care of your machine”
section regarding the lters.
• The dirt cup is full or blocked – Refer to “Taking care of your machine”
section regarding the dirt cup.
• Dirt cup may be incorrectly installed – Refer to “Taking care of your
machine” section regarding the dirt cup.
• Hose/Wand may be clogged – Refer to “Maintenance section”
• The lters may not be installed correctly – Refer to “Taking care of your
machine” section regarding the lters.
• The dirt cup may be incorrectly installed – Remove the Dirt Cup from
the unit by pressing the Dirt Cup Release Button and reattach it to the
unit, ensuring it is locked rmly back into place.
• The lters may be clogged – Refer to “Taking care of your machine”
section regarding the lters.
Solution
Problem
Vacuum cleaner
won’t pick up
Dust escaping from
the vacuum
The vacuum
cleaner won’t run
The vacuum suction
motor won’t run
• It may not be plugged into the electrical outlet correctly – Ensure that
the plug is pushed into the electrical outlet securely.
• No voltage in wall plug – Check the fuse or breaker in home.
• Blown fuse or tripped breaker – Replace fuse/reset breaker in home
or consult an electrician.
• The motor Thermal Protector may have tripped – Refer to the “Taking
care of your machine” section regarding the Thermal Protector.
Motorised powerhead
brushroll won’t run
• Hose power cord not rmly plugged in – Plug rmly into receptacle
on cleaner base.
• Broken or worn belt – Call AU 1300 361 505 / NZ 0800 800 900 for
Customer Service.
• Brushroll switch set to “OFF” – Set Brushroll switch to “ON”.
• The motorised powerhead motor protector activated – Call
AU 1300 361 505 / NZ 0800 800 900.
• Brushroll jammed – Refer to “Taking care of your machine” section.
• Hose/Wand may be clogged – Refer to “Taking care of your machine”
section.
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