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7. W ARRANTY
WARRANTY - WHOLE-HOUSE AIR EXCHANGER
Venmar Ventilation inc. warrants to the original consumer purchaser of its products, that such
products will be free from defects for a period of two (2) years, from date of original purchase. In
Canada, the VENMAR WHOLE-HOUSE AIR EXCHANGER is fully protected by a 2-year warranty on
all parts and labor in workshop. In United States, the VENMAR WHOLE-HOUSE AIR EXCHANGER
is fully protected by a 2-year warranty on all parts. THERE ARE NO OTHER WARRANTIES,
EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. VENMAR VENTILATION
INC. WILL NOT BE HELD RESPONSIBLE FOR ANY CLAIMS OVER THE ORIGINAL PURCHASE
PRICE OF A VENMAR WHOLE-HOUSE AIR EXCHANGER, NOR HELD RESPONSIBLE FOR
SUBSEQUENT DAMAGE OR INCIDENT.
During the period stated above, Venmar Ventilation Inc. will, at its option, repair or replace, without
charge, any product or part which is found to be defective under normal use and service. THIS
WARRANTY DOES NOT EXTEND TO ANY FILTER, PREFILTER (IF APPLICABLE) OR CORE
FILTERS (IF APPLICABLE).
Warranty service is to be completed by an authorized Service Center designated by Venmar. Where
applicable, in home service will be made available only in areas where a contracted service provider
offers service. If in home service is not available, the product will be repaired or replaced at Venmar
discretion by the nearest authorized service provider. The unit removal and reinstallation works are
under the customer responsibility, and VENMAR VENTILATION inc. cannot be charged for them.
This warranty does not cover a) normal maintenance and service, b) any products or parts which
have been subject to misuse, negligence, accident, improper maintenance or repairs made by
other than Venmar Ventilation Inc. or c) a faulty installation or installation contrary to recommended
installation instructions. The duration of any implied warranty is limited to the 2-year period as
specified for the express warranty. Some states or provinces do not allow limitation on how long an
implied warranty lasts, so the above limitation may not apply to you.
VENMAR’S OBLIGATION TO REPAIR OR REPLACE AT VENMAR’S OPTION, SHALL BE
THE PURCHASER’S SOLE AND EXCLUSIVE REMEDY UNDER THIS WARRANTY. VENMAR
VENTILATION INC. SHALL NOT BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL OR SPECIAL
DAMAGES ARISING OUT OF OR IN CONNECTION WITH PRODUCT USE OR PERFORMANCE.
SOME STATES OR PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION
MAY NOT APPLY TO YOU.
REPLACEMENT PARTS AND REPAIR
In order to ensure your ventilation unit remains in good working condition, you must use Venmar
Ventilation Inc. genuine replacement parts only. Venmar Ventilation Inc. genuine replacement
parts are specially designed for each unit and are manufactured to comply with all the applicable
certification standards and maintain a high standard of safety. Any third party replacement part used
may cause serious damage and drastically reduce the performance level of your unit, which will
result in premature failing. Venmar Ventilation Inc. also recommends to contact a Venmar certified
service depot for all replacement parts and repair.
CONDITIONS AND LIMITATIONS
These units are created for residential use only and must be used in a building as defined below:
Building: All structures zoned and/or erected for the act, process or art of human or animal
habitation and/or the storage or warehousing of goods.
Residential use: Dwelling, lodging, suite: Building, or part of a building, intended to act as either
the domicile to one or several people which can include general sanitary,
food consumption and rest facilities. Buildings of only one room or a group of
rooms including those occupied by a tenant or owner; comprise the lodgings,
the individual rooms of the motels, hotels, rooming/lodging houses, boarding/
half-way/foster homes, dormitories, and suites, as well as the stores and the
business establishments constituted by only one room in a dwelling.
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