Name: VeriFone T650p
Brand: VeriFone
Rating: 4 (1 reviews)

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What to do incase of an outage

12 Quick reference guide

Mobile Broadband Outage

Till Payments’ Integrated Solution uses both xed broadband and 4G Mobile Broadband as

the carriage. If one of these network fails then the alternative method takes over transactions

processing. Alternatively:

• If your terminal is unable to communicate, the terminal will automatically switch to

Electronic Fall Back (EFB) Mode; or

• If the mobile network is unavailable, you can continue to process transactions by

connecting to an available WiFi connection.

Electronic Fall Back (EFB) Mode

With EFB, you can continue processing transactions even when the network is unavailable. Your

terminal will store the transactions oine and will send the transactions for processing once

service has been restored. To obtain authorsation to certain transaction limits which can be

processed in EFB mode:

Acquiring System Unavailable

If the transactions are below the merchants agreed oor limit, the transaction will be approved

oine. If the transactions are approved above the oor limit, the merchant will be prompted to

call for authorisation.

Local Network Failure

If the Merchants router fails then the Integrated connection between the POS and Payment

Terminal can not be established. In this case the merchant will need to push the terminal into

standalone operations.

Call 1800 243 444, press 1 and then press 1

Enter your merchant number, then press the # key. If you normally use an EFTPOS terminal,

please use your manual merchant number (Eight digit merchant ID). This information can

be located on your merchant statement or a receipt

Select the transaction type – 1 Card Present, 2 Telephone or Mail Order.

Enter the credit card number, then press the # key

Enter the card expiry date, then press the # key

Enter the CCV, (the last three digits on the back of the card amongst the signature strip),

and press the # key

Enter the transaction amount in dollars and cents, ignoring the decimal point, then press

the # key. Conrm the amount. 1 if correct, 2 to change the amount

Listen for the authorisation response and record on the enter into the auth screen

Other manuals for VeriFone T650p

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