VeriFone T650p User Manual

EFTPOS Now
terminal user guide
An easy-to-follow guide
to using your terminal.

VeriFone T650p Specifications

General

Operating System	Android 10
Memory	2GB RAM, 16GB Flash
Printer	Integrated thermal printer
Display	5.5" HD (720 x 1280) Touchscreen
Connectivity	4G LTE, Wi-Fi, Bluetooth
Card Readers	Magstripe, EMV Chip, NFC
Ports	Audio Jack
Camera	5MP Rear
Security	PCI PTS 5.x
Processor	Quad-core Cortex A53

Summary

Introducing your EFTPOS Now terminal

Damaged, lost, or stolen equipment

Getting started with your new terminal

Terminal layout and features

Identifies and explains the various physical components and interactive elements of the terminal.

Important icons and navigation

Explains key status icons, notification icons, and navigation keys for terminal operation.

Installing the paper receipt roll

Charging your terminal

Guidance on connecting the terminal to its base and power source for charging.

Network configuration

Wi-Fi connectivity setup

Detailed instructions for connecting the terminal to a Wi-Fi network.

Ethernet connectivity setup

Guidance on connecting the terminal to a network using an Ethernet cable.

Mobile connectivity

Information on how the terminal automatically connects to 3G or 4G mobile networks.

Pairing the terminal and base

Step-by-step guide to wirelessly pair the terminal with its base unit via Bluetooth.

Passcode management

Setting up manager and cashier passcodes

Instructions for establishing initial Manager and Cashier passcodes for terminal security.

Changing passcodes

Resetting manager passcode

Processing transactions

Contactless tap transactions

Instructions for processing payments using contactless card technology.

Chip card transactions

Guidance on inserting chip-enabled cards for transaction processing.

Magnetic stripe transactions

Cancelling a transaction

Processing a purchase transaction

Step-by-step guide for completing standard purchase transactions on the terminal.

Purchase with cash out transaction

Instructions for processing a purchase combined with a cash withdrawal.

Cash out only transaction

Processing a refund transaction

Steps for processing a refund for a previous transaction.

Purchase transaction with tip

Processing pre-authorisation

Pre-authorisation process

Pre-authorisation completion

Pre-authorisation cancellation

Pre-authorisation adjustment

Settlement totals

Auto settlement

Manual settlement

Shift totals

How to start a shift

Transaction reports

Transaction search

Navigator – accessibility and assistance

Electronic fall back

Authorisation number required

Procedure for obtaining authorisation numbers when online connectivity is lost.

Troubleshooting

Hardware faults

Solutions for common hardware issues such as blank screens or unresponsive touch screens.

Common errors

Guidance on resolving common error messages and warnings encountered during transactions.