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13 Glossary
Charge Card American Express, Diners Club or JCB card.
Credit Card Visa, Mastercard® or China UnionPay International
CCV Number (Card Check
Value) or CVV Number
(Card Verification Value)
An additional security feature used in transactions where
the cardholder is not present (e.g, MOTO).
Debit Card A card that gives the customer access to a Cheque or
Savings account. The customer must be present when
accessing these account types.
Electronic Fall Back (EFB) The ability to continue performing transactions on
the terminal when the communication with the Bank’s host
system has been lost.
Merchant ID An 8-digit number issued to get an authorisation code
for credit card transactions. This number is unique to your
terminal, and can be found on any of the following:
• A receipt printed on your terminal.
• Your Merchant Statement.
Manager/Cashier Passcode A Manager passcode is required for refunds and certain
terminal functions. A Cashier passcode is required for staff
and other authorised personnel to operate the device. Keep
your passcodes secure, so only authorised personnel can
access these functions.
MOTO (Mail Order
or Telephone Order)
Transactions initiated by mail or telephone are known
as MOTO. This is only available for approved merchants
and on credit cards.
PAN (Primary
Account Number)
The unique payment card number (typically for Credit or
Debit cards) that identifies the issuer and the particular
cardholder account.
PIN (Personal
Identification Number)
A number used as a security access code for EFTPOS
transactions.
RRN (Record
Retrieval Number)
The record retrieval number is an invoice number found on
your terminal receipt.
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