Table of Contents
PaymentCloud LLC. • 800-988-2215 • support@paymentcloudinc.com
Additional Information
Spec Sheet
Shop Verifone V200C
V.032025 10
Verifone V200C
User Manual & Setup Guide
Troubleshooting & Tips Cont.
How to Perform a Hard Reset
1. Disconnect your power cord from the power hub.
2. Disconnect the power cord from the power source. Your
Verifone device will power down at this point.
3. To reset, re-link the power cord to the hub and power source.
How to Fix a Tamper Error
1. Log in on your Verifone V200c by selecting the SUPERVISOR
option. Following this, enter your supervisor password.
2. If prompted, enter your supervisor password again.
3. From the main menu, select SECURITY.
4. Select KEY LOADING.
5. Select BANK OR ADI.
6. Enter passwords for KEYLOAD1 and KEYLOAD2.
7. The initializing process will begin. Upon completion, press X to
return to the main menu.
8. When ready, run applications.
Alternatively, merchants can troubleshoot a tamper error by
attempting to reboot their terminal. For instructions on this
process, see the section below:
How to Reboot Your Terminal
Press and hold the green button on the bottom right of your
keypad. Hold for 8 to 12 seconds. Following this, the terminal will
initiate an automatic reset.
A Note on Factory Resets
If you are experiencing difculties with your Verifone V200c,
such as lagging response times or difculty turning the device on,
you may need to perform a factory reset. Merchants considering
performing a factory reset on their Verifone V200c are
encouraged to contact Verifone for assistance.
Note: Performing a factory reset will erase all data on the device,
including transaction history and customized settings. Be sure to
back up any important data before proceeding with a factory reset.
How to Reach Customer Service
If you have any customer service issues with your
Verifone device, contact Verifone support directly via their
website (support.verifone.com) or telephone (1-800-837-4366).
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Setup
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Rights Reserved
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Settings
8
Troubleshooting
& Tips
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Overview
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