Void/Reversal Function
On the touch screen, select the option ‘TRANSACTIONS’ by tapping on the icon
In the ‘TRANSACTIONS’ menu, select the option - number 2 (VOID) by tapping ‘VOID’ on the screen
The terminal prompts ‘INVOICE TICKET’.
The merchant enters the digits of the invoice number and presses ‘OK’ on the screen or the ‘Green
Key’ on the keypad
Then they press ‘OK’ on the screen or the ‘Green Key’ on the keypad to confirm the amount to be voided
The terminal then goes through a process of dialing and upon completion prompts ‘APPROVED’.
The terminal generates a receipt automatically. (This is the merchant’s copy)
The screen then reads ‘Print Copy’. At this time the merchant press ‘OK’ on the screen or the ‘Green
Key’ on the keypad to print the copy of the receipt.
Note
1. The Process of Voiding/Reversing a transaction is the same for both Debit and Credit Card Transactions
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