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VeriFone V400c Plus User Manual

VeriFone V400c Plus
54 pages
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Verifone Part Number DOC420-003-EN-C, Revision C
V200c and V400c
Installation Guide

Table of Contents

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VeriFone V400c Plus Specifications

General IconGeneral
TouchscreenCapacitive
ContactlessNFC
ConnectivityWi-Fi, Bluetooth
Payment OptionsCredit, debit, contactless, mobile payments
PortsUSB, Ethernet

Summary

Device Overview

Security

Outlines the security features, certifications, and compliance standards of the terminals.

Setup

PIN Protection Measures

Describes techniques to ensure the privacy and security of PIN entry by customers.

Connection Ports

Explains how to access and identify the various connection ports on the rear of the terminal.

Using the connection ports

Lists peripheral devices and connectivity options available for each terminal port.

Loading a Paper Roll in the Printer

Step-by-step instructions for installing a new paper roll into the thermal printer.

Installing a paper roll

Continues the instructions for loading paper rolls, covering cover closing and tearing paper.

Installing or Replacing MSAM Cards

Guides on how to install or replace Micro-Module-Size Secure Access Module (MSAM) cards.

Connecting Optional Devices

General instructions for connecting various peripheral devices to the terminal.

Connecting the Terminal Power Pack

Guides on preparing to connect the terminal to its power source after peripheral setup.

Connecting the power pack

Details the physical steps for connecting the power adapter to the terminal and power outlet.

Using the Contactless Reader

Explains how to perform transactions using the contactless (CTLS) smart card reader.

Using the Smart Card Reader

Guides on how to conduct transactions using the smart card reader.

Using the Magnetic Card Reader

Details the procedure for swiping cards through the magnetic stripe reader.

Specifications

Unit Power Requirements

Specifies the input power rating, voltage, and external power supply requirements.

Service and Support

Service Returns Procedure

Outlines the procedure for returning a terminal for repair or replacement, including obtaining an MRA number.

Troubleshooting Guidelines

Blank Display Issues

Provides steps to resolve issues where the terminal display is blank or unreadable.

Terminal Does Not Dial Out

Offers solutions for when the terminal fails to establish a dial-up connection.

Printer Paper Jam

Guides on how to clear paper jams from the terminal's printer.

Keypad Does Not Respond

Provides steps to troubleshoot issues with an unresponsive keypad.

Peripheral Device Not Working

Offers solutions for problems with connected peripheral devices like PIN pads or card readers.

Transactions Fail To Process

Covers troubleshooting steps for when payment transactions are not processing correctly.

Check the Magnetic Card Reader

Specific troubleshooting steps for issues with the magnetic stripe card reader.

Check the Smart Card Reader

Specific troubleshooting steps for issues with the smart card reader.

Printer Does Not Print

Provides steps to resolve issues where the terminal printer is not functioning.

Terminal Display Information Issues

Offers solutions for display problems not covered by the 'Blank Display' section.

Port Pinouts

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