TROUBLESHOOTING GUIDELINES
Printer Paper Jam
42 V200C AND V400C INSTALLATION GUIDE
• If your terminal shares the same network as your Internet, check that the
Internet connection is working.
• If you are using a Wi-Fi connection, the terminal may be out of the Wi-Fi
range. If possible, move the terminal closer to the Wi-Fi router.
• If your establishment uses the same modem or router to connect to a PC, you
should attempt to visit a web site to verify that the router or modem is working
properly.
• Check if the Wi-Fi router or modem is turned on or plugged in and connected
to the telephone socket.
• Test the router or modem by connecting an analogue telephone to the phone
line that the router or modem is using. Make sure there is a normal dial tone.
• Try rebooting your router, modem and/or terminal, disconnect the power cable
to the terminal and router. Wait approximately 30 seconds. Allow 60 seconds
for the terminal application to reboot and establish a connection with the
router.
• If you are using an Ethernet connection, check if the Ethernet cable is
connected to the port on the terminal and to a working network port.
• If the problem persists, contact your local Verifone service provider.
Printer Paper
Jam
If paper jams inside the printer:
1 Open the paper roll cover.
2 Remove the damaged paper from the paper roll and clear the feed
mechanism.
3 Install printer paper.
4 If the problem persists, it may be due to poor paper quality. Install a new roll of
higher-quality paper.
Keypad Does
Not Respond
If the keypad does not respond properly:
• Check the terminal display. If it displays the wrong character or nothing at all
when you press a key, follow the steps outlined in Transactions Fail To
Process.
• If selecting a function key does not perform the expected action, refer to the
user documentation for that application to ensure you are entering data
correctly.
• If the problem persists, contact your local Verifone representative.
Poor-quality paper may jam the printer. To order high-quality Verifone paper, refer
to Accessories and Documentation.
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